J A. Email & Phone Number

• Successfully integrated Stairwell Ingestion EDR tool with Google Chronicle SecOps SIEM using APIs and webhooks to establish efficient data ingestion and correlation. • Proactively monitored and analyzed security logs using Chronicle SecOps to identify anomalous behavior, emerging threats, and vulnerability impacts.• Utilized advance malware analysis tools (such as Sublime Security) to identify and mitigate sophisticated email-borne threats.• Analyzed security logs and identified unusual activity that might indicate a security problem. This included using machine learning to find patterns and comparing our data to information about known threats.• Responded to security incidents and system alerts in a timely manner, minimizing downtime and ensuring prompt resolution of critical issues.• Contributed to the design and implementation of secure network architectures, including VPNs, firewalls, and secure access solutions for remote and onsite locations complying with NIST 800-53 requirements for confidentiality, integrity, and availability.• Collaborated with cross-functional teams to develop and deliver training programs that align with organizational security policies and compliance requirements, meeting NIST 800-171 standards for workforce training.• Developed and maintained comprehensive runbooks to guide incident response and remediation efforts, ensuring efficient and effective execution of standardized procedures. This included documenting detailed steps, required tools, and contact information for relevant stakeholders, contributing to a more resilient and responsive security posture.• Maintained a strong security posture by staying up-to-date with industry trends, participating in professional development activities, contributing to the development of security policies and standards.

Fairfax County, Virginia, Us

•Motive 8 Global is a non-profit organization that works to influence the quality of education and healthcare in low-income Ghanaian communities by fundraising to implement sustainable educational initiatives to address challenges of education and healthcare. As the project manager I have:• Planned, forecasted, and developed capital budgets and business plans according to schedule using Microsoft Projects.• Led team members to analyze, propose, and implement creative solutions to inequalities in healthcare and education in Ghana. o Renovated a 13-unit classroom and donated resources to support education in Kalpohin, a low-income community(with continuous support). o Initiated a mentorship program between high schools and colleges to reduce dropout rates and early marriages. o Provided infrastructural support for the Development Through Arts (DTA) o Initiated an impact project to provide a safe and well-stocked library to support education for basic school students in the Oti Region(with continuous stocking of books and stationery).• Hired, trained, and conducted annual performance evaluation for 6 permanent staff and periodically contracted employees.

1. Leadership & Collaboration: • Co-founded and operated Motive 8 Concepts, establishing relationships with over 2500 clients and achieving a 75% repeat business rate. • Managed and mentored a team of 5 part-time photographers, fostering collaboration and ensuring high-quality service delivery.2. Flexibility & Organizational Excellence: • Enhanced operational efficiency and customer experience by developing an online booking platform, reducing scheduling time to 3 minutes per booking. • Automated booking organization to assigned photographer calendars, showcasing organizational skills and adaptability.3. Social Media Management: • Managed a portfolio site and three social media accounts, growing the Instagram following to over 15,000 followers.4. Business Growth & Strategy: • Successfully increased monthly revenue from less than $1,000 to over $10,000 through strategic planning and execution.5. Global Philanthropy: • Launched and manage a healthcare and education advocacy non-profit organization in Ghana, funded by 30% of business revenue annually.

Exton, Pa, Us

• Serve as an escalation point for Tier 2 IT infrastructure support issues, providing advanced support and mentorship to junior specialists. • Support incident response in a cross-functional environment, driving resolution for internal and external threats.• Implement new systems and network solutions, focusing on security and improve the efficiency of ongoing implementations.• Install, configure, and support network equipment (routers, switches, firewalls), ensuring the continuous secure and reliable network improvement of security operations.• Contribute to the design and implementation of secure network architectures, including VPNs, firewalls, and secure access solutions for remote and onsite locations.• Manage and maintain the company’s confidentiality and information security protocols such as secure employee information and incident activities by analyzing and suggesting improved security policies.• Support Windows Server environments by managing Active Directory, domain operations, troubleshooting, security compliance, performance monitoring, backups, and migrations.• Provide comprehensive infrastructure support, including storage networking, server/desktop operating systems, cloud environments, network security, active directory, virtualization, system and network monitoring, and application troubleshooting, and hardware repair.• Monitor and analyze security logs to identify anomalous behavior and potential security risks, emerging threats, and vulnerability impacts.• Create detailed documentation outlining system configuration, analytical reports and briefings, and end-user guides.

Arlington, Va, Us

Washington, District Of Columbia, Us

• Served as the primary support team liaison to senior stakeholders such as school administrators and board members, delivering training and technical assistance to over 1500 end-users via email, phone, and live chat resulting in a 22% decrease in resolution time.• Ensured the seamless implementation of educational technology tools and resources while prioritizing security awareness by staying involved in networking meetings with stakeholders via Zoom and GoogleMeet.• Configured and maintained identity and access management (IAM) tools and systems, through Google Workspace Admin and Single Sign-On (SSO) ensuring compliance with industry standards such as NIST 800-53.• Monitored, triaged, and managed inbound security threats through daily security checks, incorporating proofing measures to safeguard against potential vulnerabilities by 15%.• Managed AV setup and equipment, ensuring smooth operation of audiovisual systems for presentations and meetings, and providing technical support for troubleshooting and maintenance.• Coordinated and oversaw schedules for new user onboarding and training sessions, maintaining operational efficiency and adherence to standard procedures, resulting in a 25% increase in user satisfaction.• Designed a Microsoft Excel spreadsheet template and automated Tableau system for generating a heat map visualizing incident rate, facilitating data-driven decision-making and improving incident response efficiency.• Oversaw the management of teacher and student information, which involved generating quarterly reports and upholding comprehensive data integrity and compliance with company and federal regulations and policies.• Assisted in quality control testing and remodeling of web application tools and instructional model implementation and business processes, integrating security solutions, and adhering to procedures to ensure optimal performance and data integrity.

Arlington, Va, Us

• Developed project plans and user-requested case reports, leveraging spreadsheet tools to enhance adaptability to evolving project requirements and user needs.• Monitored new Salesforce release features and functionality and provided feedback and recommendations on new control systems.• Created and maintained documentation/ articles of technical processes and system functionality tools to resolve customer issues and enhance customer service workflows.• Regulated the cross informational collaboration between the project management and quality assurance teams to ensure both teams are knowledgeable on upcoming company initiatives and potential customer inquiries.• Improved call center operations by monitoring business performance and reviews from 250+ customers.

Jacksonville, Florida, Us

• Developed project plans and user-requested case reports using spreadsheet tools for adaptability.• Monitored new Salesforce release features and provided feedback for product quality.• Created technical documentation to resolve customer issues and enhance satisfaction.• Regulated cross informational collaboration between customer management and communications teams.

Arlington, Va, Us

• Provided phone, email, and chat-based support to students and faculty, resolving network-related issues using Zendesk.• Managed incident and request tickets, ensuring compliance with defined processes and procedures.• Informed users about available upgrades and assisted with installations.

Charlotte, North Carolina, Us

• Analyzed commercial operations data from Top 500 accounts to identify market trends and conduct risk assessments.• Ensured technical compliance within dynamic markets, adhering to telecommunications industry standards.• Digitally filed 100+ contracts daily and visualized workflows using Microsoft Visio.• Collaborated with customer service team to integrate new Microsoft technologies for enhanced efficiency.

Harrisonburg, Va, Us

• Served as liaison between Health Science students and College leadership to address students’ concerns.• Advocated and worked directly with the provost to tackle a range of issues relating to diversity, multiplicity, and inclusion. • Collaborated with faculty members to build proper levels of support for current and future students within the Health major.

Harrisonburg, Va, Us

o Collaborated with faculty member to ensure proper levels of rigor and support, identify specific goals, discuss reflections of experiences, and make connections to future professions within the Health Sciences major.

Harrisonburg, Va, Us

• Provided tier 1 and tier 2 technical support on a case-by-case basis including end-to-end triage of network-related issues to an average of 50 students and faculty daily via phone, email, and Zendesk; and escalated complex issues to tier 3 associates.• Regulated the lifecycle of incident and request tickets in accordance with interface agreements, actively engaging in problem-solving, and diligently following up on distributed actions to ensure compliance with defined processes and procedures.• Reduced the customer service incident callback rate by 18% by developing an online follow-up system for previous clients, enhancing the overall customer experience.

Harrisonburg, Va, Us

• Filmed/ took and edited videos/ photos for the Athletics Communications Department, met with staff members to brainstorm, plan, and create videos highlighting events/services that were coordinated.

Falls Church, Virginia, Us

• Worked closely with the Senior Business Analyst and Corporate Accounting to analyze and interpret monthly variances and trends between budgets, actual and prior results in developing projections.• Produced visual reports for internal and external audiences using Excel, Tableau and PowerPoint.• Drafted policy briefs, budgets and financial reports detailing research methods and policy-relevant findings using ServiceNow software to support IT business management.• Prepared written reports on operational risks to the hospital’s Executive leadership and stakeholders while recommending mitigation strategies through the development of scorecards, Standard Operation Procedures (SOPs) and the execution of weekly performance reviews.

Master Of Engineering - Meng, Cybersecurity Policy & Compliance

Bachelor'S Degree, Health Services/Allied Health/Health Sciences, General

High School Diploma, Advance General Studies