Jessica A. Artiles Email & Phone Number

Florida, United States

I work with an amazing team to help organizations manage change effectively and successfully reach their goals. Change is hard, but we have a proven systems-first approach that allows for practices and culture to embed into, and that aligns the organization along its value propositions and business capabilities. As a Product Strategist, I work with the client on co-creating their greatest product: a tailored org design. We optimize for clear workflow governance, autonomy, and transparency— we create a system you can trust.

Cambridge, Ma

We help non-designers *find* the right problem and then solve it creatively, efficiently, and joyfully—all through The Power of Design. Then, we help them integrate design principles at the product, workforce, leadership, and strategic development level. Often, this work looks like: • Serving as vCDO, (virtual) Chief Design Officer, vertically integrating user-centered design thinking throughout the organization• Design capacity & capability audits of the organization• Aligning business objectives with internal operations towards realizing business outcomes• Design Thinking training and integration strategy workshops• Hands-On, low-resolution prototyping for products, services, experiences and strategy• Brainstorming and meeting facilitation• Visual Thinking training and integration strategy• Hands-on workshops customized for needs discovery, team productivity, igniting creativity, and combatting Zoom fatigueOur MIT-born DesignShops are our hallmark Design Sprint methodology to build capacity in a team of problem-solvers. From Consulting to Design work, we make sure you're *Solving the Right Problem* and that your work is user-validated from the beginning, so you don't waste time on ideas that won't work. Throughout the work, we'll take a multi-pronged approach: • Co-design a product, service, or experience through a design-based process• Build creative problem-solving capacity in the workforce through design thinking • Develop a design-empowered leadership for the organization• Co-discover strategic planning profiles with the leadership of the organization• Plant the seeds of innovation for design thinking to flourish in the pockets of the organizationPast clients include: Amnesty International, MIT, The Boston Society of Architects, The Credit Suisse Group, and more.Prior Engagements in: Brasil, India, Colombia, China, Taiwan, Indonesia, Spain, Nicaragua, Trinidad & Tabago, El Salvador

Cambridge, Ma

• Proposed High School in the Cambridge area based on problem-solving from first principles, real-world problems for authentic learning, and interesting challenges• Semi-finalists in the XQ Super School National Competition• Led design meetings for curriculum and organizational design of school

Norwood, Ma

• Founding member of a Critical Making Studio startup designing educational transformational experiences• Supervised and supported Teacher apprenticeships towards transforming mindsets, curriculum design and delivery• Translated teachers’ curricular needs into custom hands-on explorations by leveraging user feedback, observation,and tracking milestones through key applications of transformational mindsets.• Planned and facilitated Professional Development experiences for cross-functional teams of teachers from half-dayto 5-day camps including an interactive booth for the Sandbox at South By Southwest (SXSW) EDU.• Grew the Studio’s online presence by over 400% through branding, documentation, and social mediacommunications including video storytelling, acting, and assistant production.

Cambridge, Massachusetts, United States

• Led interactive design research study to gain insight from existing teachers towards building a new, human-centered teacher education program• Re-drafted comprehensive user needs for training and development of future teachers• Used Service Design principles to organize how products, operations, structures and cultures would serve incoming cohort • Designed learning experiences for user testing and user feedback of existing teachers interfacing with the newly founded Woodrow Wilson Academy of Teaching & Learning

Weston, Ma

• Worked directly with presidents and executive staff on-site as pioneering consultant on strategic and tactical efforts for new members joining consortium of elite independent schools.• Used Customer Journey Mapping and Road Mapping to deliver and implement user-specific and organizational strategies towards creating inviting spaces for creativity, brave risk-taking, and play-based explorations.• Coached executive leadership and student body to adopt agile principles and growth mindsets in everyday processes.• Led tactical, bottom-up transformation through the leadership structure, shifted key mindsets, enabled strategic collaborations in makerspace, and served as model of key growth mindset behaviors to teachers and students alike.

•Re-interpreted Design Thinking and the Design Process in order to re-imagine the education system• Designed two flagship experiments in the application of design thinking to education systems, the Education Designathon and the Education Designshop, and re-iterated through these many times• Optimized the process of innovation for teams working to re-design the education system by condensing product design principles into 2-day modules of learning and doing• Thesis— The Education DesignShop: Broadening Non-Designers’ Solutions for Big Issues

Worldwide

•Designed first ever online Implementation Competition to encourage continuation and execution after the GSF •Created monthly milestones for student teams to be on track to a competitive entry 6 months after the GSF www.Tinyurl.com/SPEEDIC•Guided 80+ international students in the 9th Global Students Forum (GSF) in Cartagena, Colombia to create Action Plans •Assembled content, lesson plan, slides, activities, format for 3-day crash course introduction to the design process to be applied to their engineering communities •Liaised with professional topic experts and student facilitators to best deliver mentorship to students’ activities and frustrations throughout the experience •Invited to present and instruct on design process, and design educational content for the first Indian Student Forum (ISF)

Cambridge, Ma, Usa

• Served as the face of MIT: chosen Lead Storyteller and Keynote Speaker for special tours; Over 2,000 served.• Single-handedly grew recruitment program by 1400% into an annually renewing alumni-funded endowment of $75,000 through vivid, candid— and clearly persuasive— storytelling over brunch.

Cambridge, Ma

• Applied Systems Thinking and Industrial Ecology to create a comprehensive model of energy flows and life-cycle assessment (LCA) of the manufacturing process for a major consumer product with annual revenue north of $37 billion.• Managed and optimized spreadsheets to track over 400 processes and over 400 materials’ carbon footprint.

Washington D.C.

• Researched supply and demand of critical rare earth materials used in new thin film photovoltaic cells. • Used sensitivity analysis for the supply of rare earths required for the sustainable implementation of thin film technology in the United States • Identified savings of $50B in risk-based models for clean up to radioactive tank waste remediation project. Analyzed human health and environmental impacts associated with various retrieval options and presentations to senior management

Mit In Cambridge, Ma

•Directed format and organized content for expert panelists in Demand Response Panel for the MIT Energy Conference attended by hundreds of industry leaders• Interfaced with guest panelists for a superb experience from conception to execution• Gracefully and professionally managed a crisis when the lights went out mid-panel (yes, the irony!)

Burlington, Ma

• Analyzed 99 DOE-funded Smart Grid Investment Grant Projects • Created and tested a new set of metrics across six topic areas of implementation• Consolidated data reports with technical functionality and assessment of project impacts into one all-encompassing database

• Built community and culture for a student-run performance group at MIT. • Directly taught salsa classes to community members in biweekly Rueda Workshops.

Barcelona, Spain

Produced dynamic market intelligence to strengthen connection with consumer demands of sustainable goods Analyzed Industrial Ecology implications in over 16 industries and in current communications strategies

Founded the Humane Alternative Club, a grass roots effort to bring humanitarian principles to our high school. Successfully enough, this movement grew into a non-profit and is being developed alongside new initiatives for our school and greater community.

Hialeah, Fl

Rotated through the different divisions to understand the governmental sectioning of community planning.Assisted in approval of zoning and structural plans in compliance with ordinances and codes.Visited projects on sight for approval of development.

Bachelor Of Science (Bs), Mechanical Engineering With A Focus On Sustainability; Minor In Energy

Activities and Societies: Sigma Kappa, MIT Casino Rueda, MITEC, MIT Material Systems Laboratory, SHPE, Club Volleyball, MISTI-Spain.

High School Diploma, Technical Arts Academy; Liberal Arts Academy

Activities and Societies: The Humane Foundation, The Humane Alternative Club, SECME, National Honor Society, Key Club, Bellydancing club.