James Walker Rudolph Email and Phone Number
Seattle, WA, US
James Walker Rudolph's Location
Seattle, Washington, United States, United States
James Walker Rudolph's Contact Details
James Walker Rudolph work email
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James Walker Rudolph personal email
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James Walker Rudolph phone numbers
About James Walker Rudolph
“There is no reason why good cannot triumph as often as evil. The triumph of anything is a matter of organization.” ― Kurt VonnegutWith 12 years of professional experience, my strategic perspective stems from a background working in diverse industries, including big tech, healthcare research, startup-community and tech certifications, and lodging & tourism. Currently my work is centered in three major areas of expertise: Communications, Marketing Operations, and Program Management. Since 2020, I have worked as a Management Consultant in support of Executive Leaders and Director level clients (80% women and 50% POC), at both Accenture and Microsoft. I have helped them elevate their programs and their careers with targeted management and communications advising and support that fosters trust, transparency, and efficiency within their scope of influence. Through these engagements I have proven myself adept in strategizing for program optimization, framing complex and nuanced information for varied audiences, and collaboratively leading business rhythms across cross-functional, hybrid teams and partnership relationships.In August of 2024, my husband and I adopted a baby girl and I am enjoying paternity leave. I am also using this time to consider future career growth pathways. My passions include art, literature, urbanism, transit, gaming, sustainability, and protecting mother nature. When I return to work in early 2025, I want to do something that makes a positive impact in my community, or the world at large. Ideally, that would entail a leadership role at an organization with strong commitments to Environmental, Climate, and Social justice.
James Walker Rudolph's Current Company Details
Smartsheet
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Program Manager, Content Operations - Product and Portfolio Marketing
Seattle, WA, US
- Website:
- microsoft.com
- Employees:
- 10
- Company phone:
- 0124 415 8000
James Walker Rudolph Work Experience Details
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Program Manager, Content Operations - Product And Portfolio MarketingSmartsheetSeattle, Wa, Us
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Internal Communications Strategy ConsultantMicrosoft May 2024 - PresentRedmond, Washington, UsCurrently I am helping to build internal processes and editorial rhythms to communicate more effectively between Marketing centers of excellence and Field Sales partners. This engagement has been largely strategic but will become more focused on execution and operations starting in July 2024. I was selected for this role because they needed three things I have:Deep experience using Microsoft Productivity Suite of tools to communicate and engage global internal audiences. These tools are made here, by our people, and it's my job to help leaders leverage them to their full potential.Institutional knowledge of how these teams work together in an end-to-end process, and what they require from each other to be effective. It helps that I have extensive experience consulting in change management at MicrosoftA non-biased, direct third-party perspective to identify pain points and advise on strategy to alleviate them; Someone with knowledge of the product solution area (Healthcare) and processes (Marketing Operations), not only be able to connect the dots and ask the right questions, but also to suggest new methodologies and processes improvement opportunities. -
Event Strategy Project ManagerMicrosoft Sep 2024 - Oct 2024Redmond, Washington, UsI managed an Event Strategy project for a short engagement right before my baby came. I consulted with a Director to build process playbooks and other change management materials for org realignment.Top Tier Events strategic planningOrganized files and templatesPowerPoint visual design, build and organizationStrategic advising on communications
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Operations Program ManagerMicrosoft Feb 2023 - Sep 2024Redmond, Washington, UsSupported Category Product Marketing team leadership with program leadership and operations activities.Developed, managed and evaluated processes and tools to align cross-functional teams on priorities, tasks, and content delivery roadmaps.Organized and optimized business rhythms with tracking, communicating and calendaring needs, keeping team stakeholders organized, informed, and updated on key milestones and deadlines.
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Program Manager, Executive CommunicationsMicrosoft Feb 2022 - Jan 2024Redmond, Washington, UsManaged Executive Communications programs for 2 separate Corporate Vice President offices within the Cloud Marketing Org.Led cross-functional stakeholder teams, including both employees and vendors, to develop and execute on projects and campaign deliveries.Advised on messaging and communications strategy, partner relations, executive social presence and voice, presentation/keynote design, rhythm of business, and strengthening cross-functional collaboration.Proactively created messaging and positioning materials, presentations, speeches, video scripts, and reports for executive review, aligned with official brand position, in support of Product Marketing frameworks and Go-to-Market strategies.Developed and optimized project tracking processes and marketing operations methods with creative technology and relational solutions that have supported efficiency, transparency, and team collaboration.
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Customer Engagement Project ManagerMicrosoft Jul 2022 - Dec 2022Redmond, Washington, UsAdvising and project managing the development of a structured Executive Customer Engagement program to inform, influence, and build trust with current and future Industry customers.
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Management ConsultantLions + Tigers Feb 2022 - PresentBellevue, Washington, UsEngages clients with deep, intuitive and flexible program management support as an embedded operational consultant. Specializes at plugging into a process or team to create efficiency, connect the endpoints, and encourage collaboration. Pulling from a diverse background in marketing operations, leads projects and programs across areas including (but not limited to) presentations, partnerships, marketing communications, change management, and sales. -
PrincipalWalker Rudolph Consulting, Llc Jan 2022 - PresentIn 2022, I left Accenture and began my own LLC, to engage in long-term, embedded contract engagements, through an agency. I take pride in delivering personalized, high-integrity consulting services tailored to meet the unique needs of each client and the teams I support. This work is informed by my wide range of customer service and communications experiences in varied industries. Starting my career in hotels and lodging (customer service bootcamp as I would call it), I eventually moved to training and academic research, and then found my way to big tech. My clients have found deep value in my perspective which comes from the industry and city hopping of my early career.I believe trust and integrity are the bedrock of good business relationships and my track-record of success is something I'm really proud of. My specialties include:Communications - I have strong writing and editing abilities, buttressed by interpersonal skills and emotional intelligence. My clients have leaned on me to own end to end processes and advise on important aspects of the way they communicate. From executive comms to customer engagement, channel strategy, social media, change management, and so much more, I can plug in almost anywhere.Marketing - From strategy to operations, I have a wide range of skills and experience in the business of engaging customers and sharing a vision. My clients are consistently delighted by the way I create centers of excellence in their organizations. It also helps that I have a strong eye for design and have been using MS PowerPoint since I was 10 years old.Program and Project Management - I find one of the most under-appreciated leadership skills is organization. It is necessary to see how things fit together and how people are involved. It's incredibly difficult to get others on-board with you if you can't even picture it yourself. I truly love to help my clients make it all make sense!
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Marketing Communications LeadAccenture Apr 2020 - Jan 2022Dublin 2, IeBuilt and oversaw marketing communications strategies and internal culture initiatives focused on client value creation, growth mindset, collaboration, diversity, and inclusion. Provided strategic marketing leadership to influence storytelling, messaging, and creative deliverables that support business priorities, client relationships, and employer brand. Led collaborative, cross-functional project teams of stakeholders and content partners. Organized and maintains project requirements, timelines, and tracking, aided by Microsoft 365 platform applications. Comms include presentation decks, long-form, short-form, training and group discussion materials, video scripts, virtual town hall production, and intranet management. -
Communications LeadVanderbilt University Medical Center Nov 2018 - Oct 2019Nashville, Tennessee, UsLed comprehensive communication and digital content strategies to advance organizational goals related to public engagement, recruitment, and scholarly profile of matrixed Vanderbilt research organizations. Transformed complex scientific language into consumable content for the public. Collaborated with stakeholders and knowledge owners to maintain content and ensure adherence to trademark standards. Provided creative direction for all assets, both digital and physical. Managed editorial calendar. Managed one direct report. -
Communications CoordinatorVanderbilt University Medical Center May 2018 - Nov 2018Nashville, Tennessee, UsDeveloped content strategy, messaging matrices, and editorial plans. Ideated, curated, and organized content targeting internal and external audiences. Produced promotional content for websites, blogs, flyers, signage, swag, newsletters, and social media.▪ Established pattern library, style sheets, and SEO guides.▪ Earned rapid promotion into position with complete autonomy over digital strategies.
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Business Engagement ManagerGalvanize Inc Jan 2017 - May 2018Boulder, Colorado, UsDirected customer enablement and support operations, engaging potential customers through chat and email correspondence, to drive product knowledge and conversion. Developed engagement strategies to streamline qualification and enrollment through digital channels. Consulted legal, B2C, B2B, admissions, and various product teams on communication projects. Collaborated with onsite teams to promote local engagement events and initiatives. Led team of onsite customer support personnel to provide an optimized, consistent customer experience. -
Membership Account ManagerExclusive Resorts Jun 2015 - Jan 2017Denver, Co, UsBuilt and managed 80+ client relationships, as a trusted advisor, to provide intuitive service, maximize value for members, and grow revenue for the club. Utilized and consistently improved messaging to convey difficult and complex topics. Built and maintained several member and destination SharePoint pages.▪ Maintained retention rate of at least 94% while serving as a primary point of contact for VIP customers.▪ Provided technical orientation, support, and technical content to aid in teaching about a large platform migration (to force.com website) and a package of new products.▪ Captured, managed, and utilized client data in Salesforce CRM to support long-term client relationships. ▪ Built working relationship with an onsite team in Puerta Vallarta, Mexico to maintain internal information of property attributes and local attractions, to aid in selling vacations to these key destinations. -
Venmo Support SpecialistBraintree 2014 - 2015Chicago, Il, UsProvided intuitive problem solving and empathetic support to 100+ clients/day over multiple channels. Followed best practices and produced consistent brand messaging for team scalability. Triaged and escalated/resolved situations of suspected fraud and security risk.▪ Intuitive problem solving, communicating over multiple channels in high volume.▪ Built customer trust with new products that access sensitive information.▪ Developed best practices and consistent brand messaging for a growing team.▪ Expedited response and resolution of system bugs, malicious actions, and user difficulties. -
Guest Service RepresentativeDenihan Hospitality Group 2012 - 2014New York , Ny, Us▪ Represented The James Hotel and its brand with polished demeanor and genuine human interactions while overseeing the turn of a 297 room hotel with 6,000 sq ft of meeting space.▪ Established immediate credibility and trust with guests, coworkers, and event clientele.▪ Built relationships with hotel guests and partners to drive brand loyalty and guest retention.▪ Continuously maintained high guest satisfaction and positive social engagement. -
Reception ManagerPersonal Image Salon & Day Spa 2011 - 2012- Developed and Improved Reception Procedures- Provided Five-star service and created moments for customer relationship building.- Responded to customer queries and complaints- Greeted clients and checked them in- Handled the management of appointments- Took payment for goods and services, Controlling stock, handled cash and credit.- Served as Personal Assistant to Owner when needed. -
Guest Services And Conferences Intern - Summer ProgramUs Equities Realty May 2011 - Aug 2011- Developed and maintained systems for summer lodging operations in dorm facility.- Coordinated front desk operations and procedures for check in and check out.- Rotated to various roles: Executive Housekeeper, Overnight Manager, and Manager on Duty.- Assisted in conference operations and meeting set up, including management of Printer's Row Lit Fest.- Planned and executed networking events and activities throughout the summer for summer program guests. -
Night ManagerThe University Quality Inn May 2009 - May 2011- Manager on Duty for overnight hotel operations.- Completed Night Auditing process, nightly, to prepare for following day.- Maintained building security and order during overnight hours.- Maintained guest service standards with minimal overnight staffing.- Developed and utilized significant self-starting, time management conflict resolution, and leadership skills.
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Management Intern - The Hotel HersheyHershey Entertainment & Resorts Company Jun 2010 - Aug 2010Hershey, Pa, Us- Managed 94 recreation, part-time staff and two aquatic areas - including chemical balance.- Developed new positions within department including systems and Standard Ops Procedures.- Supervised daily activities and procedures of varied personnel including lifeguard staff.- Took part in management-related, hands-on seminars in topics such as Hotel Budget, FF&E Aging, Leadership, Human Resources, Food and Beverage, and Branding.- Served as Departmental Manager on Duty regularly and Resort Manager on Duty occasionally.
James Walker Rudolph Skills
Reservations
Guest Service
Teamwork
Hospitality
Hospitality Industry
Budgets
Customer Service
Training
Management
Hospitality Management
Social Media
Food And Beverage
Event Management
Resorts
Event Planning
Powerpoint
Leadership
Hotel Management
Front Office
Property Management Systems
Restaurants
Tourism
Customer Satisfaction
Micros
Time Management
Revenue Analysis
Hotels
Data Analysis
Sales
James Walker Rudolph Education Details
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Michigan State UniversityHospitality Business
Frequently Asked Questions about James Walker Rudolph
What company does James Walker Rudolph work for?
James Walker Rudolph works for Smartsheet
What is James Walker Rudolph's role at the current company?
James Walker Rudolph's current role is Program Manager, Content Operations - Product and Portfolio Marketing.
What is James Walker Rudolph's email address?
James Walker Rudolph's email address is jr****@****rts.com
What is James Walker Rudolph's direct phone number?
James Walker Rudolph's direct phone number is +151747*****
What schools did James Walker Rudolph attend?
James Walker Rudolph attended Michigan State University.
What are some of James Walker Rudolph's interests?
James Walker Rudolph has interest in Environmental Sustainability, Physics, Social Media, Client Relationship Building, New Technologies, Ted Talks, History, Photoshop, Always Coffee, Biking.
What skills is James Walker Rudolph known for?
James Walker Rudolph has skills like Reservations, Guest Service, Teamwork, Hospitality, Hospitality Industry, Budgets, Customer Service, Training, Management, Hospitality Management, Social Media, Food And Beverage.
Who are James Walker Rudolph's colleagues?
James Walker Rudolph's colleagues are Dalli Ale, Kate Popova, Ahmad Fatih, Bhupinderjit Singh, Merna Gaber, Dev Charles, Sandeep Nag.
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