• Supported Business Operations: Installed, configured, and maintained hardware, software, and peripherals for efficient workstation use. Analyzed staff needs to recommend solutions that boosted efficiency and security.• Managed Network and Systems: Designed, documented, and implemented network and system solutions. Ensured these systems met business needs and functioned smoothly together. Implemented upgrades and resolved performance issues.• Provided User Support: Trained employees on software and hardware usage. Offered technical support to troubleshoot problems and answer questions.• Maintained IT Infrastructure: Upheld the smooth operation of critical IT systems like operating systems, security software, applications, and servers. Managed backups and disaster recovery for data security.• Ensured Client Satisfaction: Delivered comprehensive IT support to a large client base. This included troubleshooting, resolving technical issues, and maintaining optimal device performance. Achieved high client satisfaction through efficient service.• Boosted Security and Compliance: Conducted security awareness training and managed various security solutions to protect client data. Maintained user credentials and access controls to prevent breaches. Collaborated with internal and external teams to tackle complex technical issues and implement new solutions.

• Coordinates and conducts activities and/or sporting activities for children and/or youth ranging in age from 5 to 12 years• Demonstrates, instructs, leads, and facilitates planned and spontaneous program activities.• Creates an environment which welcomes participant interest and promotes positive interactions.• Provides care/supervision, oversight, and accountability for program participants.• Assists in preparing age-appropriate activities; supervises children and youth during indoor and outdoor activities, on field trips, outings, and special events; arranges and serves snacks/meals.

• Expertly answered inquiries pertaining to hotel services, guest registration, and local amenities with a focus on quality and courtesy• Responsible for training new employees• Managed incoming and outgoing emails and phone calls in high volume• Maintained logbooks including sign in/out logs and conference room appointments • Communicated with relevant departments and squadrons to resolve guest or property issues• Enforced the privacy and confidentiality of guests, limits requests for information about guests in accordance with hotel policies. Ensures confidentiality of all property information• Collaborated with team members to streamline work duties and provide guests with an exceptional experience• Addressed and resolved guest complaints efficiently• Executed cash or credit card transactions and managed cash deposit safe• Communicated with housekeeping and maintenance departments to resolve guest or property issues

• Conducted in-depth market research on up to 100 varying businesses to identify and qualify potential clients for targeted sales campaigns.• Developed and executed data collection and analysis processes to inform strategic business decisions.• Prepared and organized comprehensive data sets in spreadsheets for further analysis and reporting.• Collaborated with the marketing team to create effective promotional materials and support sales initiatives.