Responsible for ensuring business continuity of all supported Digital products and platforms by providing technical specialist competence in an independent way, to maximize efficiencies and meet the identified business demands. Provide professional IT support with a high service level to different IKEA units (across different locations when applicable) as defined in the Service Level Agreements.Implement projects and deployments within the country when required.Operate within a… Show more Responsible for ensuring business continuity of all supported Digital products and platforms by providing technical specialist competence in an independent way, to maximize efficiencies and meet the identified business demands. Provide professional IT support with a high service level to different IKEA units (across different locations when applicable) as defined in the Service Level Agreements.Implement projects and deployments within the country when required.Operate within a global Digital organization with global routines and guidelines to secure that tools are used correctly within each business unit. Show less

Perform and manage planned activities, such as IT installations, upgrades, local rebuilds and maintenance activities.Act as 2nd line support to fulfil the IT Service Level Fulfilment targets in an efficient and professional manner.Perform all daily tasks according to set procedures, rules and guidelines.Provide technical training to end users.Act as an ambassador for IKEA IT in the country.Maintain and ensure continuous uptime/availability of the onsite IT… Show more Perform and manage planned activities, such as IT installations, upgrades, local rebuilds and maintenance activities.Act as 2nd line support to fulfil the IT Service Level Fulfilment targets in an efficient and professional manner.Perform all daily tasks according to set procedures, rules and guidelines.Provide technical training to end users.Act as an ambassador for IKEA IT in the country.Maintain and ensure continuous uptime/availability of the onsite IT infrastructure.Participate as a resource in global projects and as a co-ordinator in local projects.Take necessary decisions and actions to solve issues, as well as prioritise issues according to business needs, and know when and how to escalate an issue in the support chain.Respond to IT emergency situations in the country.Contribute to the IT budget planning process when required. Some would call us administrative magicians, but in our team we just keep track of things and enjoy helping people to do what they do better and faster, with less fuss and fewer hitches. We plan the events and manage the guest lists, and we keep offices, processes and organisations running smoothly. Show less

1, Joined the retail brand: Newbalance, Keds, Dr. Martens, Kipling, STANCE, Li Ning Kids, etc. , IT system operation and maintenance of about 100 chain stores and specialty stores in Jiangsu; 2, Joined the hotel brand: Fengxian Jinjiang Inn, Fengxian Greentree Inn, Suqian Greentree Inn and other brand hotels of the overall IT project technical support and engineering supervision and late operation and maintenance; 3, 3 years in the first line with IT developers and retail brands… Show more 1, Joined the retail brand: Newbalance, Keds, Dr. Martens, Kipling, STANCE, Li Ning Kids, etc. , IT system operation and maintenance of about 100 chain stores and specialty stores in Jiangsu; 2, Joined the hotel brand: Fengxian Jinjiang Inn, Fengxian Greentree Inn, Suqian Greentree Inn and other brand hotels of the overall IT project technical support and engineering supervision and late operation and maintenance; 3, 3 years in the first line with IT developers and retail brands suppliers, from offline to online market, marketing, CRM to internal order production, logistics, purchase and sales, financial reconciliation, etc. , the entire value chain SaaS management system user demand scenario screening, testing, process improvement, priority adjustment, and the implementation of the entire system, As well as operational data analysis and hardware and software operations experience. Show less

Jinjiang Inn brand in Xuzhou, Fengxian, Pizhou, Suqian, Huai'an, Yancheng, Lianyungang, IT technical support, IT system operations, new store IT acceptance, and assist regional managers to process documents.