Jarvis James Email and Phone Number

• Provide guidance to employees experiencing employee relational issues. • Analyze employee complaints and conduct effective and thorough investigations. • Offer resources and supports to employees seeking guidance for stress management, work/life balance etc.• Conduct professional development sessions with employees to ensure they have the tools to be successful within the organization. • Train new employees • Maintain accurate employment records and files. • Complete exit interviews for employees that resign from the company, utilizing the data to strategically develop ways to retain employees.

• Supervise/train 55 employees on service documentation and ensuring that it is completed promptly and properly. • Advocate for consumers to ensure that they receive the necessary care etc. • Review clinical and service documentation to ensure that the documentation meets the requirements per Medicaid and auditing requirements. • Rectify difficult situations and assist families and employees with resolving any issues that may arise. • Complete the hiring process for new employees including conducting background checks. • Manage consumers’ files and update the files with necessary documentation to ensure it meets the Medicaid requirements. • Successfully complete items required for audits for Managed Care Organizations (MCOs) served. • Complete the payroll process, ensuring that all timesheets and documentation are errorfree.

• Completed clinical assessments to gauge the services needed for the clients served. • Provided clients with the necessary treatment based on the presented issues. • Advocated for clients that needed assistance and resources to lead a life of their choosing.

• Provided immaculate customer service to all customers. • Explained the functionality of various parts and products to customers. • Resolved various issues or concerns that were presented by the customers.

• Supervised 33 individuals with intellectual and developmental disabilities ensuring that they received the adequate amount of care. • Supervised 20 staff members as they rendered services to individuals with intellectual and developmental disabilities. • Notated the progress of everyone served to document their needs etc. • Established and maintained the coordination of services for individuals with developmental disabilities. • Coordinated meetings with staff and individuals’ families in order to continue to provide services.

• Supervised consumers as they performed daily tasks at their respective places of employment. • Assisted consumers in developing adequate skills needed to perform specific on the job tasks. • Maintained a daily log of confidential information as it pertains to the individual’s activities and goals throughout the day. • Trained consumers on how to properly interview for positions they are interested in by completing mock interviews.