I am a Coordinator for Business & Government Customer Operations Offline Support. I was hand-picked for this role because of my superior performance and demonstrated ability to quickly learn and master complex concepts. I provide support to customers through equipment order processing and account maintenance transactions. I also serve as the subject matter expert on “white glove” accounts where mission-critical services are delivered. Lastly, I provide training to colleagues on how to service these “white glove” accounts.While previously employed at IBM for 19 years, I provided the following training:▸ Instructed Help Desk personnel in support of customized software applications and provided training on newly developed applications to end users for the Global Services Division.▸ Designed high-volume email application and trained end users related to response procedures in the Internet Department.▸ Developed and delivered call center training program in the Education Enrollment Department.▸ Developed training program across 3 locations in the Accounts Receivable Department.Furthermore, I am Co-Founder and Director of Training and Development at Cannon & Cannon Adult Education Services, Inc., a 501(c)(3) that offers TECHNOLOGY, MICROSOFT OFFICE, and CAREER workshops to help adults with low skills acquire the basic skills necessary to function in today's society, through strategic alliances with other nonprofit organizations. We started this nonprofit because we want to make a difference in our community by helping others who would benefit from improved employment opportunities and enhanced family life. My passion for training adult learners started years ago while working on a volunteer project that IBM sponsored to promote adult computer literacy. My credentials include:▸ MS – Information Technology▸ Master’s Certificate – Project Management▸ BS – Management▸ Microsoft Office Specialist▸ Microsoft Certified Professional