Assists USAA Bank Members with regards to deposit servicing, such as, disputes, service inquiries, certificates of deposits, Overdraft protection, and limits.

Rigorously looking for work

Assisted clients of H&R Block with appointments with their tax professionals, as well as answering very basic tax questions and procedures

Provide support telephone support for customers with Apple products and services. Initially I began as an Media Support and Services advisor, handling calls pertaining to billing such as purchases made in the App & iTunes Store, Apps, In-App purchases, Subscriptions, Refund Requests  and Cancellations.I was promoted and cross trained to Tech Support; handling calls that pertain to hardware issues such as troubleshooting mobile devices (iPhones, and iPads), performing diagnostics on… Show more Provide support telephone support for customers with Apple products and services. Initially I began as an Media Support and Services advisor, handling calls pertaining to billing such as purchases made in the App & iTunes Store, Apps, In-App purchases, Subscriptions, Refund Requests  and Cancellations.I was promoted and cross trained to Tech Support; handling calls that pertain to hardware issues such as troubleshooting mobile devices (iPhones, and iPads), performing diagnostics on devices, and setting up devices to be repaired or replaced, and iCloud billing.I was then trained on Apple Pay, which handles calls pertaining to Wallet App, Apple Cash,, and Apple Card issues, such as the set up of all 3, troubleshooting both hardware and software issues, connectivity, NFC payments, missing transactions, Balance inquiries & adjustments. Show less

Assisted retail pharmacy staff members with rejected claims as well as provide eligibility information in accordance with HIPAA guidelines

Provided advanced warranty and technical support for Beats by Dre

Performed every position, mainly cashier and sandwich operator, and trained new hires on their respective positions

- Email images sent from the plant- Typing skill of 45 wpm- Maintained an average Quality score of 90%

- Cashier- Aisle Maintenance

- Cashier; Memorized every menu item price with tax included to optimize quick and accurate order- Enrolled in program to become an Assistant Manager by the word of the District Manager