-Maintain and troubleshoot AIE lane equipment and software-Travel as needed to various AIE sites-Create and maintain virtual and physical servers utilizing Hyper V, and Server 2008 R2-update and edit Linux OS via Red Hat-Access servers via Remote Desktop, and Putty-update configurations as needed on Cisco switches

- Web account creation - Drupal Site Administration- Monthly Reports created utilizing Google Analytics- Microsoft CRM used account creation and administration

- Answer, troubleshoot, escalate, and resolve customer calls for hardware, software, and connectivity issues- Image NIPR/SIPR laptops, and desktops. Backup and restore customer data and QA/QC after computer images are complete.- Coordinate AESD incident reporting and resolution for FORSCOM customers. Document and report outages

- Connection, and troubleshooting of VTC and SVTC calls- Coordination and execution of test calls with outlying stations- Coordination of correct scheduling details, and dial up information between all relative POC’s

- Utilization and familiarity with Visual Studio 10/13, HTML, CSS, JavaScript, and jQuery to create SharePoint sites with increased functionality and custom appearance- Utilized Remedy for customer work requests and incidents- Agile Project Methodology- Documentation to include TTP, and Admin User GuidesAccomplishmentsThe improvement of, and development of several SharePoint sites, using coding to improve SP OOB functionality.Skills UsedThe ability to work… Show more - Utilization and familiarity with Visual Studio 10/13, HTML, CSS, JavaScript, and jQuery to create SharePoint sites with increased functionality and custom appearance- Utilized Remedy for customer work requests and incidents- Agile Project Methodology- Documentation to include TTP, and Admin User GuidesAccomplishmentsThe improvement of, and development of several SharePoint sites, using coding to improve SP OOB functionality.Skills UsedThe ability to work within a team and individually to ensure that project deadlines are met and customer deliverable's meet customers’ requirements.  Show less

Responsible for providing network support, network equipment installation, maintenance and configuration the FT Bragg Installation Campus Area NetworkInstalled, configured, and patched Brocade network switches, routers and UPS for new HQ buildingAssist with the maintenance of JTEN network equipment Process work orders for connectivity patching and console configuration

Perform technical and software support for NIPR/SIPR usersImage laptop and desktop systemsRespond to Remedy trouble ticketsInstall and repair applications as neededConfigure TCP Network settings; IP, Default Gateway, DNS, and WinsInstall Advocent switchesAssisted with the development of a SharePoint 2007 Test Lab which consists of SQL Server 2008 box, a SharePoint 2007 box, a AD Controller/server box, with two of these box’s being used as clustered load balanced web… Show more Perform technical and software support for NIPR/SIPR usersImage laptop and desktop systemsRespond to Remedy trouble ticketsInstall and repair applications as neededConfigure TCP Network settings; IP, Default Gateway, DNS, and WinsInstall Advocent switchesAssisted with the development of a SharePoint 2007 Test Lab which consists of SQL Server 2008 box, a SharePoint 2007 box, a AD Controller/server box, with two of these box’s being used as clustered load balanced web front ends. The configuration also included DNS and Active directory installationsEnable scanning privileges for users on NIPR PrinterActive Directory administration – add systems names to the domain and enter DHCP reservations for NIPR and SIPRData backup and restore from old system to system when ableEnable/deactivate BitLocker Blackberry troubleshooting and configurationHBSS configuration on SIPR systems Show less

Consultant through Links Technology SystemsPerformed development work on two Jira projects. Responsibilities consisted of gathering requirements, configurables, import and exporting projects between prod, stage, dev instances of JiraTechnical Lead on a large project that required the consolidation of two applications into one Jira project.Worked with business unit to gather requirements, created process flow that detailed how business was previously doneConsulted with Data… Show more Consultant through Links Technology SystemsPerformed development work on two Jira projects. Responsibilities consisted of gathering requirements, configurables, import and exporting projects between prod, stage, dev instances of JiraTechnical Lead on a large project that required the consolidation of two applications into one Jira project.Worked with business unit to gather requirements, created process flow that detailed how business was previously doneConsulted with Data Architects, Sys Admins, and Engineers to map out a viable resolutionSubmitted documentation in confluence, and wiki sitesCreated slide decks for presentationsImplemented project resolutions that called for complex workflows, auto routing of issues and notifications, SOAP requests to interface with other applications and databases, and webpages to support users with limited access to interface with Jira and other applications Show less

As a member of the Software Engineering Process Group my responsibilities included administration, development, testing, implementation and maintenance of MS Project, Sharepoint, JIRA, and MS Project Reports.I was responsible for the configuration and administration of PVCS Tracker, PVCS Version Manager, MS Project, MS Project Reports and JIRAAssisted customers in migrating from PVCS Tracker to JIRAProvided technical support and problem resolution for customersActed as assistant… Show more As a member of the Software Engineering Process Group my responsibilities included administration, development, testing, implementation and maintenance of MS Project, Sharepoint, JIRA, and MS Project Reports.I was responsible for the configuration and administration of PVCS Tracker, PVCS Version Manager, MS Project, MS Project Reports and JIRAAssisted customers in migrating from PVCS Tracker to JIRAProvided technical support and problem resolution for customersActed as assistant and training support while providing JIRA issue tracking software trainingAdministered and developed JIRA projects for HRIS, ERS Rewrite, Commercial, Telecom Reporting Worked with SQL scripting to produce various reports and metrics for the Project Management OfficeUtilized both MS Access and DB Visualizer to create SQL views and queries to enable more robust querying capabilities for the Jira application (Jira utilizes an Oracle Database) Show less

Field incoming calls from regional and field customers to provide technical and network support. 86% 1st call resolutionDesignated as an experienced tier 3 support tech, which assisted with the helpdesk functions which included assisting new hires.

Responsible for creating and uploading images for IBM, HP/Itronix and Panasonic laptops Provided tier three technical support for 1800 usersAdept with support for broadband and wireless remote usersConfigured adjuster laptops so that equipment is ready to use once received in the fieldProvided effective training and mentoring to newer team members and end usersCoordinated vendor repairs for laptops and equipment that cannot be repaired in houseExpedited complete… Show more Responsible for creating and uploading images for IBM, HP/Itronix and Panasonic laptops Provided tier three technical support for 1800 usersAdept with support for broadband and wireless remote usersConfigured adjuster laptops so that equipment is ready to use once received in the fieldProvided effective training and mentoring to newer team members and end usersCoordinated vendor repairs for laptops and equipment that cannot be repaired in houseExpedited complete evaluations of software and hardware products. Documented and maintained current procedures which describe all day to day processesProvided first call technical phone support, and in person hardware/software installation, configuration and laptop/pc repair Show less

Installed, configured and troubleshot remote access products such as Nortel Extranet Client (VPN) and AT&T dialer. Supported and configured troubleshooting antivirus and firewall software programsUtilized the service center application for problem tracking, and the assignment of service tickets to ensure all SLA's are met.Provided network technical support and administration to over 20,000 users. Used Active Directory to create accounts and grant access to users for… Show more Installed, configured and troubleshot remote access products such as Nortel Extranet Client (VPN) and AT&T dialer. Supported and configured troubleshooting antivirus and firewall software programsUtilized the service center application for problem tracking, and the assignment of service tickets to ensure all SLA's are met.Provided network technical support and administration to over 20,000 users. Used Active Directory to create accounts and grant access to users for specific groups based on their needs Resolved mainframe issues via Rumba and IBM PCOMFollowed procedures to re-image laptops using Drive Pro and Ghost Imaging softwareResolved production, and business application problems for LAN connected and remote access users such as Oasis and PathwaysPerformed Dataset restorations for LAN and Mainframe environment.Provided mainframe support including configuration of client ids in Netview, TSO, CICS and IMS.Provided exchange server administration for Outlook usersAssisted user in configuring proxy settings for access to the internet and intranetFollowed troubleshooting procedures that supported Hewlett Packard, Epson and Ricoh Show less