An experienced Technical IT Support engineer with over 10 years experience providing IT support and committed to delivering outstanding support for IT related issues as well as customer training and development. Responsible for the daily running of IT services as well as working on projects. Duties:• Providing telephone and face to face IT support and training staff on new hardware/software. This also requires the ability to communicate to technical and non-technical Staff.• Responsible for the Deployment of projects, involving deploying of new Dell desktops/laptops/tablets.• Microsoft Windows 11 OS, Office 365• Imaging different system configuration as requested by different departments.• Travelling to different sites to provide IT support including installs, deployment, and troubleshooting various issues.• HP printer support.• Investigating and documenting solution to complex IT issues.• Supporting mobile devices Blackberry and android.• Creating and configuring mailbox email accounts on Exchange.• Providing Active directory support on Server 2012.• Buying and negotiation of new IT equipment• Supporting and configuring barcode scanners equipment• Setting and configuring cloud Xelion VoIP.• Responsible for preparing IT equipment for conference meetings • Provide network support for TCP/IP environment and providing secondary support for LAN administration • Assisting in the maintenance and updating existing company Intranets and websites.

Duties:• Providing Customers service, face to face and over the phone• Managing customer related issues in a timely manner.• Escalating and identify issues.• Managing the shop floor, staff, organizing stock orders• Maintain positive community relationships with local communities and local authorities in the area• Provide hardware and software support.• Designing posters and displaying promoting new products.• Ability to work to tight deadlines and stay within quoted budgets• Installing and configuring computer systems using different build technologies• Escalating and identify issues• Undertaking and completing projects on your own initiative• Ability to be clear & concise when explaining technical procedures to customers• Update web content management systems.

IT Support ContractorDuties• Updating and maintaining content on websites.• Configuring and deploying new desktops and laptops.• Installing and configuring standalone/ network printers• Providing IT technical support in classrooms and offices.• Investigating and resolving various IT related issues.• Active Directory to reset passwords, applying groups.• Configuring and Setting up interactive Smart Board in classrooms.• Updating files on shared folders. • Attending meetings with project managers and governors.