Founder- Baker/ Cake ArtistSocial mediaMarketingBrand collaborations Social media networkingProduction/ SourcingDelivery Creating, baking & designing Client management

- Maintaining client relationships: Client meetings, assessing future needs & working within budgets.- Developing presentation materials- Ensuring projects are completed on time by using projects plans- Writing and sending quotes

Experiential Marketing & Brand Activation:- Aiding clients to increase exposure & boost various brands under their remit - Project planning to allow efficient execution from installation to post campaign summary stage- Route/ logistical planning- Conducting creative clinics to aid idea generation for projects - Volume/ pressure: managing multiple campaigns’ going live at the same time intermittently. - Managing client accounts- Writing quotes - Analysing EPOS data to write mid and post campaign reports

• Handling all incoming group and social enquiries bookings• Effectively leading the customer through the sales process to the point of a signed contract, offer or letter of intent before proceeding to the final details and event execution• Maximising revenue for the hotel through up selling and effective management of all bookings;• Executing superior events to strengthen customer loyalty and increase repeat business opportunities• Up selling to increase total event revenue• Careful and accurate forecasting of rooms and catering functions in Delphi to contribute to better revenue management and increased total hotel revenue

Face-to-face sales: - Understanding & applying various sales methods- Day-to-day activities heavily involved customer service & public relations - Working towards personal targets which were based 100% on performance- Ensuring quality of team sales using KPI’sClient Management: - Spearheading campaigns; ensuring the clients’ needs are being met on a day to day basis- Trained 40+ team members on how to represent clients by providing them with all the necessary information and guidance for each campaign - Organised and delivered regular refresher training sessions to ensure the team was continuously representing our clients effectively Driving sales:- Working with teams’ sales ratios, identifying patterns and developing strategies to push higher input on areas of improvement to achieve a higher yield of results - Running morning sales & campaign meetings to motivate the team towards their daily goals- Mentoring team members to be qualified to a management level- Working one-to-one to provide on the job field training on sales, interviews,developing others, enabling growth within the company- Creating and running training clinicsTeam management:- Managing expectations of my team, clients and managing directors - Setting weekly and daily goals that would enable them to develop and progress - Creating sub-sales teams on a daily basis- Determining incentives and bonuses for team members- Managing business tripsRecruitment:- Assessing curriculum-vitaes and identifying potential candidates to take forward to the interview stage - Developing tasks to assess potential candidates- Conducting one-to-one assessment days - Understanding and assessing candidates’ characteristics & goals to evaluate be suitability for the company- Developing character references which summarised each candidate

- Presenting proposals regarding new company branding methods, website redesign and competitor analyses to other company departments and board directors.- Brand promotion; visiting and then carrying out brand assessments at EMCOR offices and client sites- Rebranding and redesigning company case studies, presentations and company posters.- Internal and external communications such as posters, case studies and magazine articles regarding current and upcoming client contracts- Conducting primary and second research, compiling research reports and content for internal and external magazines.- Media reporting on different news outlets and social media to monitor and increase the profile of the company - Assisting with press release circulation by communicating with our outsourced marketing contacts to ensure the correct representation of the company brand- Client site visits – communicating with and advising clients content for press releases - Business development: addressing daily inbound and outbound inquiries regarding proposals - Supporting content and design development of the company website - Planning and managing several company photo-shoots by booking photographers, ensured the shoot was timed correctly around the board of directors’ schedules and arranging the logistics of the shoot area. - Managing the Missing Children initiative across all UK EMCOR offices.- Social media: researching, analysing and aiding content development for various social media outlets. - Assisting with the marketing department’s finances including raising purchase orders, processing invoices and budgets.

Working as an admissions host meant constant interaction with customers, team members and team leaders, therefore communication is a vital part of my role. Being in contact with thousands of customers every day has improved my customer service skills. I have received a number of awards as part of recognition of good team work and customer service skills.My role involved;- Being the first point of contact, this entailed greeting and serving customers. - Boosting sales and up selling products.- Cash handling. - Accurate data input into databases.