- Directs activities of the department for which responsible in accordance with Credit Union policy and objectives; ensures availability of competent, qualified personnel for key positions within the credit union.- Assists the President in preparing short-term and long-range plans; establishes a budget of operations and ensures that budgeted are achieved, cost objectives and sales goals are met.- Ensures sound services and working relationships with governmental bodies, key staff of important vendors, with outside services and with the general public.- Formulates and recommends operating policies and objectives or changes in existing polices and objectives; ensures compliance with and implantation of approved policies and objectives.- Continuously improves departments’ processes and procedures based upon industry best practices.- Ensures all team members are adequately trained and promotes a service and sales culture within the organization focusing on member experience and quality.- Performs other job-related duties as assigned.

−Maintain previous job responsibilities as outlined under VP of Lending position.−Manage Deposit Operations, Electronic Banking and Customer Solutions Center.−Provide guidance and direction in the development of policies, procedures, controls, and monitoring for quality assurance, risk mitigation and regulatory compliance.−Work with internal and external resources and consultants to understand any new or proposed regulation that may impact Deposit Operations, Retail, Electronic Banking, and Customer Solutions.−Manage key vendors and monitor service contracts with key vendors, including those managing our ATM network, Debit Card Program, On-line Banking and Mobile Banking Programs.−Established Key Performance Indicators (KPI) to measure the performance of electronic / digital channels; Member service levels and sales / referral programs; Deposit Operations and item processing performance levels. Utilize KPI’s and data in the recommendation of new products, services, channels, technology, process improvements, vendor selection, and staffing and resources.−Evaluate staffing requirements while investigating new systems and resources to ensure that the departments are appropriately structured and positioned to meet changing customer expectations, regulatory requirements, competitor challenges, and performance goals.−Completed all yearly compliance training and testing and complies with bank, federal, and state regulations. Adheres to departmental and bank-wide service standards.−Develop department and division action plans and roadmaps to meet the credit union’s strategic goals and objectives.−Recommend new products, services, channels, technology, process improvements, etc. to executive team.−Direct oversight of customer experience relating to both sales and service.−Evaluation of operational, financial, regulatory and reputation risks encountered during the due course of business.

-Set the Loan Department’s strategic plans to align with the credit union’s business plan. -Establish and ensure the implementation of target goals for the department. -Establish and monitor department’s annual budget.-Oversee and monitor the loan function to achieve its strategic goals. -Direct the work of loan managers/key individuals in all lending areas to include underwriting, loan processing, loan documentation, and approval or denial of consumer loans.-Research and evaluate feasibility of new lending products. -Develop and implement plans for expansion of lending programs. -Keep abreast of changes in the industry and changing trends in lending and react to changes in a way that maintains competitiveness in product design and delivery channel.-Ensure loan policies, procedures, services, products, delivery channels and documentation meet federal and state regulations.-Analyze and complete regularly scheduled loan reports. -Develop procedures and reporting tools for effective information to flow through department and affected individuals. Information should allow for optimizing performance of consumer loanportfolio and service delivery goals.-Maintain up-to-date knowledge of competitors’ rates, terms, products and other marketplace trends relating to consumer lending. -Provide timely feedback that allows the Credit Union to react competitively.-Formulate and maintain a loan procedure manual for the consumer loan department that is up-to-date with all current regulations and internal controls requirements. -Ensure staff training and adherence to policies and procedures.-Ensure loan quality and adherence to consumer lending policies through monthly audit of loan files.-Resolve member complaints involving loan decisions or errors on their accounts.

-Ensure that all policy, procedure and legal regulations are followed.-Provide department with oversight, management, coaching and development plans.-Assist the Vice President to ensure productivity and efficiency of consumer loan area, including home equity and first mortgage loans.-Analyze performance and market data to recommend appropriate strategic initiatives.-Review and decision consumer and residential real estate loan applications in accordance with credit union loan policy and underwriting procedures. -Receive and respond to member inquiries regarding all types of loans, loan applications, rates, terms, and member accounts.-Interact and communicate with dealers regarding the status of submitted loan applications, contracts, funding schedules and other matters. -Provide training and support to loan department employees as directed. -Perform quality control duties (auditing) as directed. -Review, underwrite and decision loans according to established procedures, loan policies and all applicable laws and regulations. -Gather all documents required for loan disbursement from members and complete all necessary verifications to application information. -Collect data from applicants as required to complete assigned reports.

-Maintain communication between the branch and management by preparing daily, weekly, and month-end reports regarding operations and productivity.-Formulate recommendations and provide feedback to management regarding operational policies and procedures.-Maintain control over audit procedures to ensure compliance with controls. If weaknesses were identified, report them to the VP of Operations-Assist in ensuring that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.-Monitor office activity, including number of transactions, loan volume, sales volume, etc.-Holds responsibility for auditing all new membership applications, loan applications and general membership documents completed by branch staff.-Maintain knowledge of the Credit Union’s products and services in order to efficiently train and motivate staff to cross-sell.-Provide training to staff in regard to operations and policies.-Schedule, supervise, and motivate branch staff in an effort to maintain optimal member service satisfaction levels.-Coach staff to fulfill business plan goals.-Assist in evaluating staff’s work performance by helping to prepare and deliver annual reviews and performing coaching sessions.-Monitor quality of service for members, and ensures that employees are maximizingopportunities to sell products.-Assist in managing the security and safety of the branch, by analyzing security and safety policies and procedures. Alert staff of any changes.-Assist in the interviewing, hiring and training of new tellers and member service team members.-Represent and promote the Credit Union within the business community.

-Oversaw many aspects of a retail banking environment. -General duties include monitoring the operations for correct accounting procedures, approving loan packages, and developing relationships with banking customers. -Develop, learn, understand, interpret, and implement all of the essential policies of the credit union. -Participate in approving and denying loan requests. -Acted as a solution provider for customers by helping them find the correct banking product for their particular need.

−Teller training completed−FSO training completed−Title Clerk training completed−Accounting training completed−Underwriter training completed−Branch Manager Training completed

- Responsible for departmental payroll services- Responsible for daily comparison of charge reports- Recorded and distributed departmental, leadership, and radiation safety meeting minutes- Tracked and analyzed operation statistics for the department- Responsible for subpoenas for radiology films and reports- Tracked daily, weekly, monthly and yearly patient volumes - Tracked and monitored productivity (Pay period and Month-to-Date)- Developed and implemented companywide Departmental Performance Dashboard Program- Developed and implemented departmental Employee Performance Dashboards- Responsible for various other tasks assigned by the Imaging Director or Chief Operating Officer