Jasalyn Russell Email & Phone Number

Birmingham, Alabama, United States

• Developed relationships with patients through in-person clinic visits and phone conversations to enhance patient experience• Collaborated with clinical team and utilized resources to improve patient care and outcomes• Researched and identified new community resources to assist patients• Participated in a professional network defining care guidance by disease state

Birmingham, Alabama, United States

• Conducted pre-admissions screenings and compared against intake criteria to move patients forward in the process.• Evaluated patient insurance and financial eligibility, discussing financial terms with clients and family members.• Advocated for potential clients to clear roadblocks to admission and provided referrals to patients as needed.

Classroom Management:Maintain a positive, safe, and orderly classroom environment.Make sure to enforce school rules and policies to maintain order among students.Address student behavior issues promptly and effectively.Instruction:Follow the lesson plans provided by the regular teacher to deliver instructional content.Adapt teaching methods to suit the needs of students and to ensure understanding.Engage students in learning activities and encourage participation.Student Assessment:Monitor student performance and provide feedback to the regular teacher.Administer tests and assignments as outlined in the lesson plans.Ensure that student work is completed and collected.Communication:Communicate effectively with students, staff, and administration.Provide updates to the regular teacher about student progress and classroom activities.Report any issues or concerns to the school administration.Professional Conduct:Maintain a professional appearance and demeanor.Respect student confidentiality and adhere to school policies.Attend staff meetings and professional development sessions as required.

Prattville, Alabama, United States

Patient Registration: Greet and assist patients and their families upon arrival at the emergency department. Collect and verify patient demographic and insurance information accurately and efficiently.Insurance Verification: Verify patient insurance coverage and eligibility, including Medicaid, Medicare, private insurance, and self-pay options.Triage Support: Collaborate with nursing staff and medical professionals to prioritize patient triage based on acuity level and medical urgency. Ensure timely and appropriate allocation of resources to patients in need of immediate medical attention.Medical Records Management: Maintain confidentiality and integrity of patient medical records and information. Adhere to HIPAA regulations and organizational policies regarding patient privacy and data security.Patient Assistance: Assist patients with completing necessary forms, consents, and documentation for admission, treatment, and billing purposes. Address patient inquiries and concerns with professionalism and empathy.Coordination of Care: Facilitate communication and coordination between patients, healthcare providers, ancillary departments, and external stakeholders to ensure seamless transitions of care and optimal patient outcomes.Quality Assurance: Participate in quality improvement initiatives and compliance activities related to patient access and registration processes. Identify opportunities for process optimization and implement solutions to enhance efficiency and accuracy.Training and Education: Stay informed about changes in healthcare regulations, insurance requirements, and departmental policies. Participate in ongoing training and education programs to maintain proficiency in patient access procedures and technology systems.

Prattville

Properly handle claims and returns following company policies and procedures.Identify shrink and damages to ensure a safe work environment.Stock and rotate merchandise to maintain presentation.Sign and price merchandise appropriately.Secure fragile and high-shrink merchandise.Receive and stock merchandise throughout the facility.Organize and maintain the backroom according to company safety, cleaning, and operating procedures.Maintain modular integrity, sort, stage, and deliver merchandise.Complete paperwork, logs, and other required documentation.Maintain backroom standards and process freight correctly.

Alabama, United States

• Built and maintained relationships to promote rapport with customers.• Managed cashiers, overseeing performance and promptly handling escalated issues.• Trained employees by providing performance feedback and coaching in service techniques.• Managed team's work schedules to complete customer coverage.• Set and improved schedules and workflows to optimize front-end operations.• Established clear goals and coached employees to enhance performance and improve revenue.• Prepared drawers, counted totals and resolved discrepancies to control financial risks.

Prattville, Alabama, United States

Greet and assist customers in a friendly and professional manner.Answered customer inquiries and provided information about products, services, and store policies.Address customer complaints and resolve issues promptly and effectively.Process customer returns and exchanges efficiently.Verify the condition of returned items and ensure they meet return policy criteria.Sort and organize returned items behind the desk for restocking or disposal.Process money orders and money transfers and handle other financial transactions accurately.Ensure compliance with all money service policies and regulations.Maintain confidentiality and security of customer financial information.Answer incoming phone calls and direct them to the appropriate departments or personnel.Provide accurate information and assistance to callers regarding store operations and services.Process claims for damaged or defective items returned by customers.Handle claims for damaged food items from the front end.Ensure proper documentation and follow-up on claims according to company policies.

Shreveport, Louisiana Area

• Guided team members through routine activities and challenging questions. • Broadened individuals' foundational knowledge and advanced principles and techniques with training. • Prepared subject matter documentation and disseminated for internal and external use. • Examined accounts to verify areas requiring improvement. • Provided consultancy, coaching, and mentorship to business development companies. • Applied rules, processes, and policies, leveraging knowledge and communicating proper contexts. • Documented, researched, and resolved customer service issues. • Anticipated needs and resolved problems to keep customers happy.

Shreveport, Louisiana, United States

Customer Support:Answer inbound calls from customers regarding Medicare Part D plans, Ambetter insurance, and USAA credit cards.Provide accurate information and assistance with inquiries, claims, billing issues, and general account questions.Resolve customer complaints and issues promptly and effectively.Product Knowledge:Maintain up-to-date knowledge of Medicare Part D plans, Ambetter insurance, and USAA credit card products and services.Stay informed about changes in policies, coverage options, and procedures related to these accounts.Educate customers on plan benefits, eligibility, and enrollment processes.Documentation and Data Entry:Accurately document customer interactions, inquiries, and resolutions in the call center’s CRM system.Ensure all data entry is completed promptly and with high accuracy.Compliance and Security:Adhere to all company policies and procedures, as well as regulatory requirements related to Medicare Part D, Ambetter insurance, and USAA credit cards.Protect customer information by maintaining confidentiality and following security protocols.Performance Metrics:Meet or exceed performance targets, including call handling time, customer satisfaction scores, and resolution rates.Participate in ongoing training and development programs to enhance performance and service quality.

Benton, Louisiana, United States

Greeted and assisted visitors with information on lake amenities, activities, and regulations.Processed boating license applications, verified documentation, and issued licenses.Managed cabin reservations and check-in/check-out and addressed guest requests.Coordinated pavilion reservations, rental agreements, and event scheduling.Handled RV parking reservations and fee collection and maintained orderly use of parking areas.Performed administrative tasks: data entry, filing, answering calls/emails, and maintaining records.Conducted financial transactions, prepared daily reports, and ensured proper accounting.Collaborated with maintenance and cleaning staff for facility upkeep.

Shreveport, Louisiana Area

Advised clients on suitable life insurance policies based on their financial needs and objectives.Conducted in-depth needs analysis to identify client insurance requirements.Educated clients on policy options, benefits, and coverage terms.Processed insurance applications, ensuring accuracy and compliance with regulatory standards.Developed and maintained strong client relationships through regular follow-ups and exceptional customer service.Utilized various sales techniques and networking strategies to generate leads and achieve sales targets.Stayed up-to-date with industry trends, products, and legal regulations.Collaborated with underwriters and other insurance professionals to facilitate policy issuance.

Ruston, Louisiana, United States

Guest Service: Greet guests warmly upon arrival, escort them to their tables, and provide menus. Offer recommendations, answer questions about menu items, and assist with special dietary requests or accommodations.Order Taking: Take food and beverage orders accurately and efficiently, using our point-of-sale (POS) system. Communicate orders clearly to kitchen staff and ensure timely delivery of meals to guests.Upselling: Promote additional menu items, specials, and beverages to enhance the dining experience and increase sales. Provide detailed descriptions and recommendations to encourage upsells and increase revenue.Order Accuracy: Double-check orders for accuracy before delivering them to guests. Confirm special requests, modifications, and substitutions to ensure customer satisfaction and minimize errors.Table Maintenance: Monitor tables throughout the dining experience, clearing dishes, refilling beverages, and providing additional service as needed. Maintain cleanliness and organization in assigned sections to create a pleasant dining environment.Problem Resolution: Address guest concerns, complaints, or issues promptly and professionally. Collaborate with management and kitchen staff to resolve problems and ensure guest satisfaction.Payment Processing: Present checks to guests, process payments accurately, and handle cash and credit card transactions securely. Thank guests for their patronage and invite them to return.Teamwork: Work collaboratively with other servers, hosts, bartenders, and kitchen staff to provide seamless service and support restaurant operations. Communicate effectively with team members to coordinate table assignments and prioritize tasks.Compliance: Adhere to food safety regulations, sanitation guidelines, and alcohol service laws. Follow restaurant policies and procedures regarding uniform standards, punctuality, and attendance.

Ruston, La

Administrative Support:Assist with clerical tasks such as filing, data entry, and maintaining accurate records.Answer phones, direct calls, and take messages for nursing staff.Prepare and distribute documents, reports, and correspondence as needed.Professional Development:Participate in training sessions and workshops to enhance knowledge and skills.Gain exposure to healthcare management practices and nursing operations.Work collaboratively with nursing and administrative staff to understand the healthcare environment.

Bachelor'S Degree, Health/Health Care Administration/Management

Associate'S Degree, Business Administration And Management, General, 3.7

Bachelor'S Of Interior Design, Interior Design

Activities and Societies: ASID