Energetic and dedicated healthcare management graduate with a proven track record of academic success and a passion for improving healthcare delivery. I possess strong analytical, organizational, and communication skills and diverse experience in healthcare administration, project management, and quality improvement initiatives. My background includes roles such as Patient Access Specialist, Customer Service Manager, and Subject Matter Expert, where I consistently demonstrated my ability to streamline operations, enhance customer satisfaction, and ensure compliance with industry regulations.In my recent role as a Patient Access Specialist at Baptist Health in Central Alabama, I efficiently managed patient registration processes, ensuring accurate and complete demographic and insurance information. My commitment to patient confidentiality and adherence to HIPAA regulations was paramount, and I actively participated in training programs to maintain proficiency in patient access procedures.As a Customer Service Manager at Walmart, I led a team of over 20 representatives, developing and implementing training programs that significantly improved team performance and customer satisfaction. My ability to analyze customer feedback and data led to a notable increase in customer retention and optimized departmental efficiency.In addition to my professional experience, I hold a Bachelor's degree in Health/Health Care Management from Bellevue University and an Associate's degree in Business Administration and Management from Bossier Parish Community College. My key skills include customer service, team building, support management, and organizational skills.I am now seeking an entry-level role where I can leverage my education, skills, and enthusiasm to contribute to operational efficiency and optimal patient care outcomes in a dynamic healthcare environment.Let's connect to explore opportunities in healthcare management!