Jasanpreet Singh Email & Phone Number

Mississauga, Ontario, Canada

Vaughan, Ontario, Canada

• Delivering level 2/3 technical support to over 3000+ end-users across multiple locations and rapidly addressing technical concerns using phone, email, and remote access tools.• Identifying, troubleshooting, and resolving various software, hardware, and network issues on both Windows and Mac operating systems.• Installing and deploying custom system images using Microsoft Endpoint Manager/SCCM, and managed both in-house and third-party software.• Managing the deployment and maintenance of mobile devices, both Android and iOS, with the aid of MDM platforms such as Intune, Ginger, and Knox.• Providing support to office users in fulfilling their presentation requirements by assisting with conference room setup, video editing tools, and creating slide shows.• Working closely with the security team to ensure that best practices for user workstations and accounts are established, implemented, and maintained.• Efficiently managing, tracking, and prioritizing service and incident tickets within the Freshworks incident tracking system to ensure timely identification and resolution of issues.• Maintaining accurate inventory records of hardware and software, including performing asset management tasks.• Collaborating with other IT staff to provide training and support to end-users on various technical issues.• Writing professionally crafted user guides and SOP, ensuring that end-users have access to clear and user-friendly documentation for products and systems.Projects:• Collaborated with the System Administration team during a cross-tenant mailbox migration.• Coordinated with the IT Admin team to move and deploy switches, routers, access points, and printers to a new office location.• Worked with the security team to enroll more than 2000 employee accounts in MFA for enhancing the security of the enterprise network.

Markham, Ontario, Canada

• Inspect and test lease-end returned computers to identify and troubleshoot the problems• Diagnose and repair hardware malfunctions and perform the maintenance of computers• Assess computer hardware malfunctions to determine the cause of error and apply appropriate actions to correct problems and repair computers in order to maintain operations• Performance all technical functions following the factory technical manuals, such as installing, maintaining and repairing/replacing electronic components of computers• Modify and upgrade computers and provide support for both software and hardware• Monitor performance of equipment and make necessary adjustments to assure quality performance

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

• Oversee cash intake, daily cash accounting, and inventory management • Assist customers by providing prompt, courteous service • Experience in working alone during busy hours with no supervision