Jason Becker Email & Phone Number

Eagan, Minnesota, Us

Promoted to COO based on consistently exceeding expectations within previous role and demonstrating sound, effective leadership. Led strategy to maximize a unique industry position offering design services, equipment sales, and service. ❏ Reengineered warehouse operations, processes, procedures, and best practices, with key wins including 90%+ reduction in shipping errors through improving the warehouse storing process. ❏ Implemented a performance-focused, more team-oriented culture among key business units (purchasing, warehouse, project management). ❏ Coordinated morale and team-building events for individual departments and company-wide initiatives. ❏ Improved use of automation to reduce manhours, costs, waste, and improve accuracy.

Eagan, Minnesota, Us

Spearheaded diverse design/build project with values up to $500K. Managed project lifecycle to ensure SLAs are adhered to and final delivery is within budget, deadline, and scope. Innovated business analytics for continual operations improvement, including reporting on inventory, finances, sales and service tracking. ❏ Used technical acumen to administer and troubleshoot the operating software. ❏ Collaborated with the software developer in opening and tracking tickets. ❏ Utilized strong teaching talents to mentor and train users on best practices for desktop and field services software as well as the database.

St. Paul, Mn, Us

Recruited to new position for the company with key objectives including optimizing customer experience, improving the client services processes, and working cross-departmentally to increase efficiencies, workflow, communications, and throughput. ❏ Directed highly successful continuous improvement projects. ❏ Developed a user-friendly report showing SLA compliance. ❏ Implemented a reporting scheme to alert engineers to resolve cases. ❏ Decreased processing time and removed unneeded product movement by innovating a return processing procedure. ❏ Spearheaded an $8M project with a major municipal transit organization to implement Opticom equipment.

Eagan, Minnesota, Us

Innovated multiple operational improvements such as KPIs showing number of hot/cold side calls, service hours worked/billed, and additional critical metrics. Leveraged use of SQL and Excel to create performance reports showing key financial metrics. Enhanced processes for Global Edge ERP. Slashed overall RMAs, inventory levels, and need to reorder via a process that identified non-moving stocked inventory. ❏ Served as point of contact for customers in scheduling service calls for equipment repairs. ❏ Forecasted parts procurement, managed vendor relationships, sourcing, finances, and negotiation to maximize service quality while reducing costs.

Addison, Illinois, Us

Led sales team which generated $5M in revenue. Mentored, supervised, and evaluated staff. Exceeded quotas 20% annually, increasing gross sales by $800K.

Addison, Illinois, Us