Jason B. Email & Phone Number

Memphis, TN, US

• Strategically aligned IT initiatives with business objectives, maximizing automation and enhancing integration, leading to streamlined processes.
• Developed a NIST-aligned global cybersecurity strategy, resulting in a 25% reduction in cyber insurance premiums and managed a $7M IT budget prioritizing cybersecurity and operational improvements.
• Crafted comprehensive IT policies, including Incident Response and Business Continuity, while overseeing scalable infrastructure projects for remote facilities.
• Led a team of 14, providing service and support for 3000 employees and managed vendors to ensure cost-effective SLA adherence.

Memphis, TN, US

• Oversaw IT budgeting, vendor contracts, and strategic planning, realizing $100K in savings.
• Led a team of 4-5 IT professionals and managed third-party contractors, while standardizing security protocols using the NIST framework.
• Instituted ITIL-based service delivery and management, enhancing service efficiency and consistency.
• Spearheaded IT components of client-facing projects, ensuring seamless integration and project success.
• Translated business requirements into actionable IT services, providing expert guidance and solutions.

Billingham, County Durham, GB

• Designed a clustered IBM Domino environment across three sites, enhancing performance, reducing IT costs, and eliminating downtime while ensuring global integrations.
• Collaborated on network security best practices and led MPLS negotiations, optimizing bandwidth and cost.
• Implemented a comprehensive regional MDM platform and maintained token authentication systems.
• Boosted network performance through strategic analysis, leading to the design of an effective VLAN structure and DMVPN policies.

• Responsible for analyzing client networks in order to evaluate and plan projects to streamline workflow and increase stability and security while maintaining best practices.
• Managed and tuned network devices, servers, and SANs to ensure expected availability, performance, and security standards are achieved in multiple environments.
• Maintained and managed VOIP system which included troubleshooting, provisioning, and optimization.
• Served as Tier II and Tier III support for incidents and achieved ticket resolution rate of 95% along with achieving the quickest resolution time.

New York, US

• Responsible for monitoring and supporting all aspects of network infrastructure and server maintenance. Reported directly to US Infrastructure Director.

• Research on electrical stimulation of neurons on aero gel substrate.
• Research on effects of free radicals in irradiated ultra-high molecular weight polyethylene.
• Developed and guided students through hands-on experiments designed to validate physics concepts.
• Maintained laboratory computer systems and optimized network functionality.

Alphen Aan Den Rijn, NL

• Planned, scheduled, and executed all phases of software, hardware, and systems implementation for a full line of CCH Tax products.
• Assessed and analyzed client networks to determine processes and tools necessary to ensure projects were completed timely, efficiently, and on budget, while always safeguarding network security and integrity.
• Managed planning and implementation of project timelines, ensuring coordination of assets and key participants, focusing on business objectives, and tracking progress to ensure project milestones were complete on time.
• Utilized technical, business, and financial insight to facilitate communication between client executives, client teams, and sales team to address client needs.

• Oversaw IT service delivery for 200+ users across 4 offices, managing a $1 million budget encompassing vendor contracts, software, and hardware lifecycles.
• Executed major infrastructure projects, including virtualization and network optimization, while instituting robust disaster recovery and operational policies.
• Elevated network uptime from 85% to 99.9% through stringent security and update policies, hardware enhancements, and targeted staff training.

Irvine, CA, US

• Managed and developed budget and strategic planning for store locations in the state of Arkansas.
• Prepared curriculum and class schedules for training facility.
• Performed configurations and support of in-store network and computers, and assisted with maintenance and support of connection to home office.
• Managed employee staff of 60 people across 4 locations.

Master Of Business Administration - Mba, Project Management

Project Management Bootcamp, Project Management

Bachelor Of Science (Bs), Physics