• Identify and upload new contacts into marketing databases that attend Customer Success led events.• Create a template for User Group success stories.•Create a dashboard to consistently communicate customer success metrics to all business units.

In charge of running all platforms of social media including two Instagram accounts for both teams, Twitter, Facebook, and Tik Tok. I also formed the first social media team comprised of 7 other students who I oversee. Other specific responsibilities include designing graphics for the social media as well as assisting with constructing marketing strategies to advertise the team. I am expected to produce various forms of content specific to each platform as well as maintaining good communication with those interacting with the media. I am also expected to be at every game home and away as well as attending each practice which occurs three nights a week.

Intern for the University of Tennessee club hockey team. Gameday operations intern.

• Assisted with financial analysis and performed P&L trend analysis• Analyzed sales revenue trends and reported findings to Controller• Analyzed sales data for top 100 customers• Helped launch new initiatives and participated in special projects• Contacted customers for accounts receivable collection• Learned how goods are purchased, invoices are received and paid, and maintainedpurchasing workflow internal controls• Demonstrated an understanding of the accounts payable process workflow and was able to troubleshoot payment or vendor issues• Understood intercompany and client billing process workflow, the importance of timely and accurate billing documentation, and the effects of timeliness on cash management• Performed an AR Aging Summary Analysis Project and identified key trends such as: * Why a specific month yielded a greater gross profit? * Month to month profit comparison trends * Why was there a decrease in total shipping and delivery costs for June and July 2020? * Analysis of Amazon sales trends• Performed a Sales Analysis Project * Detected emerging trends such as: * Purchasing patterns, product sales trends, sales volume, and predictive sales

• Prepared customers for treatments or checkups ensuring their comfort• Selected and set up instruments, equipment and materials needed• Sterilized instruments according to regulations• Kept the dental room clean and well stocked• Shadowed the dentists and dental hygienists

• Managed special projects for the operations and accounting departments• Monitored Amazon pricing for Ironbox products and adjusted based on competition• Assembled product and equipment for Amazon projects used in their data centers• Analyzed monthly financial statements to identify any increases or decreases over $5K • Assisted with Accounts Receivable and collections

Obtained my NC Grade 8 Soccer Referee Certification