Helping small businesses grow with leadership development, AI training, and team building.

Crafted customized leadership programs in collaboration with diverse clientele from various sectors, ensuring alignment with strategic objectives. Implemented robust measurement and evaluation frameworks to gauge impact and efficacy of programs systematically. Generated insightful reports and dashboards by integrating data from CRM systems, learning management systems (LMS), and learner feedback surveys.- Spearheaded the largest single contract at the Center for Leadership, delivering 168 virtual instructor-led sessions to 1,000+ participants within six months for a medical device manufacturer. Secured ongoing business by training existing leadership and expanding to 14 additional cohorts, ensuring continuous engagement as the client hired and promoted new leaders.- Drove a 22% YoY increase in targeted improvements by developing comprehensive dashboards and reports that synthesized Salesforce, LMS (Cypher), and learner survey data, enhancing program effectiveness and learner engagement.- Realized 17% reduction in costs by outsourcing 500 hours of virtual production tasks annually.- Boosted engagement in virtual leadership development programs by implementing interactive features, such as live polls, breakout rooms, and Q&A sessions, resulting in 20% increase in session participation and positive feedback scores.- Automated data flow between Survey Monkey and Salesforce, enhancing efficiency and integrity of reporting processes.

Led design and execution of internal strategies to assess training effectiveness for 40,000 sales producers. Utilized analytics to refine training content, optimizing learning outcomes across the organization. Oversaw centralized learning and development team spanning eight call centers, assuring consistent delivery of high-quality programs. Facilitated training workshops and provided on-site support to claims teams at various locations, fostering continuous improvement and development.- Decreased agent onboarding time by 25% through development and execution of streamlined program, optimizing training content and eliminating unnecessary steps.- Developed and launched virtual onboarding program within two weeks, ensuring uninterrupted monthly new agent classes during COVID-19 pandemic and maintaining critical business operations. Transitioned in-person training to virtual format using Zoom, taking 40-60 new agents per month and preserving the company's revenue plan amidst global disruptions.- Enhanced leadership capabilities among 250 frontline managers by designing and delivering tailored leadership training sessions, resulting in improved team performance and increased retention rates.- Optimized onboarding training, resulting in 40% decrease in non-productive time for new hires.- Collaborated with senior leaders across business units to formulate talent development strategies for organization.

- Increased agent participation by 18% through creation of performance dashboards and reporting tools for a $30M marketing program, providing senior management with data-driven recommendations.- Optimized allocation of $30M annual marketing budget among 5,000+ agents by developing efficient fund distribution strategies, resulting in improved agent performance and overall program success.

- Attained 10-point increase in NPS by analyzing customer experience data, collaborating across departments to introduce new touch points, and conducting targeted customer service training.- Enhanced customer service quality and satisfaction scores by designing and implementing updated training programs tailored to current insights derived from survey data analysis.