I am a Customer Service Team Lead at Inland Revenue NZ, with over 10 years of experience in customer service, including 5 years in the tax department. I have a bachelor's degree in business and human resources, and a diploma in hospitality management, which enable me to excel in both client-facing and internal roles.My core competencies include team leadership, tax compliance, customer experience, problem-solving, and process optimization. I have a proven track record of guiding a high-performing team to address client inquiries, navigate complex tax regulations, and ensure compliance. I also foster a collaborative work environment, coach and develop team members, and implement HR principles for organizational success. I am passionate about delivering exceptional service and driving efficiency in customer interactions.