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Jasdeep S. Email & Phone Number

Senior Vice President Customer Service at Vouchagram India Pvt Ltd
Location: Delhi, India 10 work roles 2 schools
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Current company
Vouchagram India Pvt Ltd
Role
Senior Vice President Customer Service
Location
Delhi, India
Company size
62 employees

Who is Jasdeep S.? Overview

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Quick answer

Jasdeep S. is listed as Senior Vice President Customer Service at Vouchagram India Pvt Ltd, a with 62 employees, based in Delhi, India. AeroLeads shows a matched LinkedIn profile for Jasdeep S..

Jasdeep S. previously worked as Vice President Customer Service at Vouchagram India Pvt Ltd and Associate Vice President | Customer Service at Vouchagram India Pvt Ltd. Jasdeep S. holds Xth And Xiith, Business/Commerce, General from Tagore International School.

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Vouchagram India Pvt Ltd

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Profile bio

About Jasdeep S.

With over a decade of dedicated service industry expertise, I excel as a dynamic leader committed to delivering outstanding customer experiences and fostering revenue growth. As the Vice President of Customer Service at Vouchagram, a premier digital gifting platform, I orchestrate comprehensive support operations spanning voice, email, and escalations.My adeptness in analysis and presentation empowers me to adeptly manage personnel, processes, and performance metrics while driving automation and operational efficiencies. Furthermore, I possess a demonstrated history of driving revenue via inside sales strategies, exemplified by my tenure as Senior Manager of Customer Service and Inside Sales at FabHotels, a renowned budget hotel chain. Continuously seeking to expand my knowledge base, I eagerly embrace emerging technologies and industry best practices to fortify my expertise in customer relationship management.

Listed skills include Leadership, Customer Experience, Partner Management, Customer Satisfaction, and 15 others.

Current workplace

Jasdeep S.'s current company

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Vouchagram India Pvt Ltd
Vouchagram India Pvt Ltd
Senior Vice President Customer Service
new delhi, delhi, india
Website
vouchagram.com
Employees
62
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10 roles · 15 years

Jasdeep S. work experience

A career timeline built from the work history available for this profile.

Associate Vice President | Customer Service

Vouchagram India Pvt Ltd

New Delhi Area, India

- Lead Customer Support Operations (Voice | Email | Escalations) - Manage people, process, and metrics. - Drive experience & efficiency improvement by leveraging technology and facilitating Process Automation.

May 2019 - Dec 2020

Senior Manager | Customer Service And Inside Sales

Fabhotels

Gurgaon, Haryana, India

- Generate revenue through Inside Sales channel- Responsible for P&L of the function- Managing the complete customer service processes through voice, email and social media channels

Jul 2018 - May 2019

Manager | Customer Support

Shopclues

Gurgaon, India

> Manage the Customer Service Operations focussing on Customer Communication> Manpower Optimization> Process Improvement and Automation> Leading a team towards enhanced experience for customers of ShopClues> Service Level Management

Jun 2016 - Jun 2018

Manager | Customer Experience

Snapdeal

New Delhi

> Leading the team towards the company objective of enhanced customer experience> Service Level Management> Escalation Management through Resolution Specialists and Inbound platforms> cSAT as a project and led it to 88% cSAT scores for the SD Customer Service> Policy formulation and implementation> Devising new and evolving existing methods towards achieving organisational goal> Managing the Outsourced Operations of Snapdeal Customer… Show more > Leading the team towards the company objective of enhanced customer experience> Service Level Management> Escalation Management through Resolution Specialists and Inbound platforms> cSAT as a project and led it to 88% cSAT scores for the SD Customer Service> Policy formulation and implementation> Devising new and evolving existing methods towards achieving organisational goal> Managing the Outsourced Operations of Snapdeal Customer Experience> Involved in Partner Management for Snapdeals contact centres, on-site and off-site> Weekly, monthly and quarterly reviews with the partners towards the contractual KPIs Show less

Apr 2014 - Jun 2016

Team Leader - Customer Service

Jabong.Com

Gurgaon, India

> Handling the day to day functioning & reporting for Email Support Team.> Performance delivery of Email Support Executives and Content Writers> Responsible for identifying the training needs and thereby raising the same with the in-house training team to have the sessions conducted> Process Improvement - New as well as Revamp.> Led the CRM launch by raising requirements and getting the CRM customized to match the process requirements.

2012 - 2014 ~2 yrs

Team Lead - Training & Operations

Onicra Credit Rating Agency Of India Limited

Noida Area, India

> Team Management of Employment Verification and Report Writing Teams.> Imparting Process Training> Handled the Training Team> Led the software launch document

Oct 2011 - Jul 2012

Asst. Team Leader - Training, Operations And Business Excellence

Experserv

Gurgaon

> Analyzing the issues in the process and reporting those to the client.> Created New processes and modified the existing ones, if required.> Day to Day reporting of Business Excellence team

Apr 2011 - Sep 2011

Asst Team Leader - Training

Expert Serv, Us, Llc

Gurgaon, India

> Imparting Process Training to New Hires> Managing the training team's daily reports> Handover reports, Throughput Reports, Skill-enhancement training of in-team trainers> Calibrations sessions with clients> Con-calls for process improvement with clients and other vendors

Jun 2009 - Mar 2011
Team & coworkers

Colleagues at Vouchagram India Pvt Ltd

Other employees you can reach at vouchagram.com. View company contacts for 62 employees →

OR Onika R. Onika R. Colleague at Vouchagram India Pvt LtdNew Delhi, Delhi, India View → SK Sans Kriti Sans Kriti Colleague at Vouchagram India Pvt LtdDelhi, India View → HS Harshita Singh Harshita Singh Colleague at Vouchagram India Pvt LtdDelhi, India View → GM Gautam Mehra Gautam Mehra Colleague at Vouchagram India Pvt LtdNew Delhi, Delhi, India View → YB Yashaswi Bhavya Yashaswi Bhavya Colleague at Vouchagram India Pvt LtdGurugram, Haryana, India View → ST Shanim Tanwar Shanim Tanwar Colleague at Vouchagram India Pvt LtdNew Delhi, Delhi, India View → AB Avin Bansal Avin Bansal Colleague at Vouchagram India Pvt LtdNew Delhi, Delhi, India View → OJ Ojasvi Jain Ojasvi Jain Colleague at Vouchagram India Pvt LtdDelhi, India View → AJ Aiyasha Jannat Aiyasha Jannat Colleague at Vouchagram India Pvt LtdNew Delhi, Delhi, India View → AP Anuj Pal Anuj Pal Colleague at Vouchagram India Pvt LtdNoida, Uttar Pradesh, India View →
2 education records

Jasdeep S. education

Xth And Xiith, Business/Commerce, General

Tagore International School

Bachelor Of Commerce (B.Com.), Commerce

Univeristy Of Delhi
FAQ

Frequently asked questions about Jasdeep S.

Quick answers generated from the profile data available on this page.

What company does Jasdeep S. work for?

Jasdeep S. works for Vouchagram India Pvt Ltd.

What is Jasdeep S.'s role at Vouchagram India Pvt Ltd?

Jasdeep S. is listed as Senior Vice President Customer Service at Vouchagram India Pvt Ltd.

Where is Jasdeep S. based?

Jasdeep S. is based in Delhi, India while working with Vouchagram India Pvt Ltd.

What companies has Jasdeep S. worked for?

Jasdeep S. has worked for Vouchagram India Pvt Ltd, Fabhotels, Shopclues, Snapdeal, and Jabong.Com.

Who are Jasdeep S.'s colleagues at Vouchagram India Pvt Ltd?

Jasdeep S.'s colleagues at Vouchagram India Pvt Ltd include Onika R., Sans Kriti, Harshita Singh, Gautam Mehra, and Yashaswi Bhavya.

How can I contact Jasdeep S.?

You can use AeroLeads to view verified contact signals for Jasdeep S. at Vouchagram India Pvt Ltd, including work email, phone, and LinkedIn data when available.

What schools did Jasdeep S. attend?

Jasdeep S. holds Xth And Xiith, Business/Commerce, General from Tagore International School.

What skills is Jasdeep S. known for?

Jasdeep S. is listed with skills including Leadership, Customer Experience, Partner Management, Customer Satisfaction, Business Development, Process Excellence, Vendor Management, and Team Management.

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