Business Manager, North Americas
Led strategy, product solution vision, and growth roadmap for ERP/EAM SAAS Cloud/On-Prem solutions and increased profitable market share across all portfolio categories, partnering with multi-geography teams.• Headed cross-functional teams towards NA launch and monetization of Merino software, working closely with internal and external partners, delivery managers, presales, communications, and BDEs.• Created business cases, prioritized features/capabilities in the backlog with Product Development balancing speed to market and long-term strategy with third-party partnerships.• Define the success metrics for product development, articulate value proposition, and manage releases.• Crafted user stories, sprint plans, user journey maps, PRD, and support UI/UX design sessions.• Launched product playbook: messaging, positioning, pricing, buyer personas, and Lead Gen processes.• Added high net worth accounts through acquisition, improving awareness, and onboarding experience. • Spearheaded GTM, Feature Roadmap, and Campaigns for sales-led growth and product-led growth.• Created market content for brand awareness (webinars, email automation), sales enablement (rate cards, training, case studies), and each industry vertical: top-of-funnel (category solution decks, intro documents, videos), middle-of-funnel (why ERP demo videos; competitive positioning), and bottom-of-funnel (ROI articulation, vision documents).• Drove all inbound and outbound marketing including customer insights, market intelligence, reporting dashboards, and establishing thought leadership.• Conducted regular workshops and training with stakeholders prioritizing business requirements.