Sr. Customer Quality Engineer
Keysight Technologies (Formerly Hp)
- Completed a transfer of repair data from an Excel spreadsheet to a more sophisticated Web based database called FIRM. Project was not touched for 4 years in discussion. Completed it in my first year.
- Resolved an AOTF contamination issue on MLC type B product.
- ASML – drove field issues by leading cross functional efforts
- Improved RCA responsiveness for ASML issues
- Recognized by GM on improving the responsiveness with Japan Keysight
- Established tight communication – a first by QE - between Japan field service engineering, customer and Keysight Quality and engineering to drive the issues to closure. This has improved turn-around time significantly..