• Decreased paper processes by 90% in conjunction with team• Performed General ledger correcting entries with accuracy• Prepared reports for audits and for state reporting

• Implemented changes that increased annual CCO metrics by 35%• Created and implemented a staff calendar system through Google Suite and Excel diminishing time spend organizing staff assignments• Diffused tense situations (staff, and customers) with a calm and respectful demeanor

• Created and Implemented reportings for TCM services• Implement and migrated (with team) TCM services to OCHIN Billing• Increased understanding of Medicaid/DMAP services throughout Support Services

• Organized and implemented templates and calendars for Behavioral Health counselors and managers• Maintained Parent Child Interactive Therapy (PCIT), Hand-in-Hand, Department of Human Services (DHS-Child Welfare, IHN/CCO Addictions authorizations, and other tracking data.• Processed, released and tracked all DHS Assessments for new clients using records department processes.• Acted as a system administrator for state Behavioral Health client data system (MOTS).

Personal assistant to the Presidency and manager of all secretarial positions under the office of the presidency (Executive Secretary, Assistant Executive Secretary, Medical Adviser, and Medical Secretary). Interaction and cooperation with clientele from more than 37 nations. Also:• Direction of work teams and other diverse departments of the institution (Reception/Security/Training/HR/Finances/Medical). • Administration of Presidency Meetings and Responsibility for resolution of situations regarding sensitive information.• Administration of yearly budget/general ledger (organize and review). • Administration and payment of all outsourcing contracts using People Soft System. • Organization of domestic and international trips for executives. • Interpretation on a daily basis for large groups of foreigners and for private interviews for Presidency of International Company (English/Portuguese/Spanish).• Performance of diverse tasks in varying branches of activities. • Performance of diverse tasks relating to HR (check payments, benefits, tax retentions).• Training utilizing materials and diverse training techniques in English and Portuguese.

As a Teaching Supervisor my main responsibility was to supervise and train groups of about 40 to 60 instructors on principles of public relations and techniques on how to teach Portuguese as a second language. Also assisted groups of young men and women from more than 32 nations in problem solving, concept clarification, goal setting in acquiring a new language. Worked with the managing department, assisted in HR activities such as employee selection process, hiring, training and contract termination.Also:• Recruited and trained new instructors.• Developed new methodology for hiring and evaluating new instructors.• Handled benefit inquiries from employees.• Supervised employee orientation and compliance to regulatory concerns.• Evaluated performance and formulated improvement systems.• Taught Portuguese as a second language, leadership practices and the Brazilian culture to foreigners from more than 32 nations living in Brazil.

Professional interpretation for various companies around São Paulo. Consecutive and simultaneous interpretation.Tutor for high educational level for Portuguese and Non-Portuguese speakers (Portuguese/English)

This was my first full time position opportunity. Since it was a well-established company in Brazil it allowed me to have a strong foundation on the basic principles of Bookkeeping, payroll, handling of important documents, supervision of employees and managing skills. Also:• Processed payroll data.• Support the hiring manager in selecting and evaluating new employees.• Processed all sort of payments and requests.• Kept record of all employees requests for transportation, meal reimbursement, travel requests. • Kept record of after hiring documentation. • Updated and kept all employees personal files and information.