Jason Williams Email & Phone Number

Team Leadership / ManagementITIL trained and qualifiedSolid understanding of ICT support services and delivery backed by years of experience delivering ICT support both as a technical engineer and team leader/manager.Experienced in ICT support service delivery for Local Government and Private Sector clientsExperience of close working with Project Management teams assisting delivery of large corporate projectsFlexible and understanding approach to work with the ability to build good working relationships with people.Summary of some main technical support skills:Excellent Troubleshooting/Fault Finding SkillsDesign/Implementation Desktop Builds/Sequences (Microsoft SCCM 2007/2012 and MDT 2010)Support/Administration Microsoft Servers (NT3.51, NT4, 2000, 2003, 2008)Support/Administration Microsoft Active DirectoryImplementation and Troubleshooting Microsoft Group PoliciesInstallation/Support Microsoft Client Operating System’s (DOS, 95, 98, Me, NT, 2000, XP, Win7, Win8/8.1)Installation/Support Microsoft Office (97, 2000, XP, 2003, 2007, 2010)Knowledge of Remote Management Tools (SCCM, LANDesk, Dameware)Support/Administration Microsoft Exchange 2003/2007Server Setup & Configuration (Hardware)Implementation/Support Common Network Services (DHCP, DNS, WINS)Support/Administration Terminal Server/CitrixServer Troubleshooting/Fault Finding/Performance MonitoringInstallation/Support Lotus Notes Client (4.x, 5.x, 6.x)Install/Support Printer Hardware & Software (inc JetAdmin, WebAdmin)Desktop Multicasting (Ghost etc)Experience of large scale Desktop Rollout ProjectsSupport/Administration Novell Servers (3.x, 4.x, 5.x, 6.x)Support/Administration Novell eDirectory (NDS)Installation/Support Network Clients (Netware, Citrix)Installation/Support Anti Virus Solutions (McAfee, SCEP)

Listed skills include It Service Management, Sla, Service Desk, Service Delivery, and 21 others.