Jasmine Gaitano, Ma Email & Phone Number

Jacksonville, North Carolina, United States

Perform inpatient biopsychosocial evaluation of newly admitted patients virtually and in person.Create inpatient charts for newly admitted involuntarily and voluntarily committed patients.Prepare providers’ charts with detailed information from referrals and biopsychosocial intake evaluation.Pull and upload narcotics reports for newly admitted patients. Use therapeutic communication and motivational interviewing skills to assess patients.Use person first and inclusive language when assessing and interacting with patients.Provide trauma-informed care when assessing for trauma-related symptoms.Apply cultural competency when assessing diverse populations.Assist providers during inpatient rounding for intake and follow up medical evaluations.Knowledge of DSM-V disorders, symptom clusters, and terminology.Knowledge of pharmacology for common psychiatric medications.Prepare providers’ schedule for five inpatient and input daily vitals for five inpatient units

Beijing, China

Online English teacher for popular English teaching app based in Beijing, China. Provided personalized one-on-one English lessons for young learners and adult learners. Achieved Top Four ranking within four months of hire. Over 4,300 teaching hours and over 300 students taught.

Dallas/Fort Worth Area

Pursued overdue funds from Army and Air Force MWR (Morale, Welfare, and Recreation) accounts, Embassy accounts, and PAC (Pacific) accounts for the Army and Air Force Exchange Service and performed basic accounting and clerical duties: balanced ledgers, created invoices and monthly statements, applied payments, maintained financial records, and create/update forms with Adobe Acrobat and Microsoft Office (Word, Excel, etc.).

Dallas/Fort Worth Area

Provided exceptional customer service to Exchange Credit Program (Military Star) customers by handling over 2,000 calls monthly in a high-volume customer support center. Resolved account issues, maintained customer accounts, processed payments, processed credit applications, and educated customers on available products and services. Converted to permanent employee after first completed contract.

Plano, Texas

Managed the family business (ball park concessions for the City of Plano, City of Frisco, and the City of Flower Mound). Provided excellent customer service to loyal patrons, prepared locations for day to day operations, trained new employees, handled customer complaints, ensured services were compliant with health code regulations, handled inventory and supplies, restocked locations, and operated and maintained food and beverage equipment.

Plano, Tx

Provided first-rate equipment support for Pepsi vendors nationwide in a high-volume customer support center by troubleshooting and resolving equipment issues to reduce the amount of technician dispatches. Worked with local dispatch centers and technicians nationwide on service orders. Handled over 1,000 incidents a month.

Plano, Tx

Provided front-line IT support for PepsiCo employees worldwide in a high-volume support center handling access based technical issues for users and hand held computer support for delivery drivers. Resolved login issues, access based software issues, and minor operating system and hardware issues for users. Resolved t-com and software issues for hand held users on site or in the field. Top ten ranking within six months of hire, and converted to permanent employee after first year contract.

Carrollton, Tx

Responsible for training new employees and provided floor support for trainees and new CSR’s. Performed side-by-side coaching, mentoring, monitoring or evaluating calls, and handled escalations. Managed attendance and performance reports for trainees, created training materials, and handled disciplinary actions.