Jashan (Jash) Hans Email & Phone Number

Vancouver, British Columbia, Canada

• Exhibit excellent customer service to resolve ticketing or seat issues and provide fans with an incredible experience
• Communicate with fans to provide the best ticket options based on their requirements
• Conduct sales, troubleshooting, and solutions with the use of Archtics, TM Win, and TM1 systems

Burnaby, British Columbia, Canada

• Professionally prepared slides and tutorial materials using MS Suite regularly, in order to reliably facilitate weekly tutorials and instruction on course content, as per professor guidelines
• Accurately provide constructive feedback for two courses on all student work marked, and assist students to ensure valuable learning and steady improvement academically

• Ideate, plan and promote social and academic events for students in Psychology at SFU such as “Psyched for Lacrosse at Rogers Arena” and “Coffee with Profs” utilizing MS Suite and Canva
• Book venues, create and track registration using Eventbrite, and organize logistics for all events
• Cohesively work as a team by attending meetings and updating via Discord, to execute events
• Communicate and collaborate with other student unions to engage larger student populations

Burnaby, British Columbia, Canada

• Utilized Salesforce and SIMS to schedule campus tours and update student databases
• Managed administrative tasks with the use of Excel, Salesforce, Outlook Calendar, and MS Teams for efficient record-keeping, updating inventory, and tracking appointments or tours
• Created a welcoming environment for campus visitors, and addressed all inquiries via email, phone and in-person by providing accurate information utilizing SFU resources
• Conducted informative presentations on programs, services, and campus tours for groups of 30
• Trained and supervised new tour guides and IAs, maintaining quality standards with debriefs

Burnaby, British Columbia, Canada

• Execute and update project plan for the Global Connections Program to meet milestones, and track member progress and program completion on Excel
• Coordinate and manage a team of over 30 volunteers by providing training, and facilitation, utilizing Google Suite and MS Teams, to ensure smooth operation of the mentorship program
• Mindfully provide transitional and intercultural support to over 100 program members, by matching them to mentors with the data collected via web surveys and planning events, promoted via Social Media and newsletters.
• Emailed and called venues to inquire and book events within the program budget, and created reports on event registration and feedback gathered through Survey Monkey

• Improved interpersonal and communication skills while facilitating events and well-being workshops via Zoom for students from diverse backgrounds to promote connection and a sense of community
• Moderated a Canvas course by providing feedback and promoting engagement for a better course experience
• Gained HR skills reviewing applications, creating excel tracking sheets, booking and conducting interviews, and proceeding to offer roles to the appropriate candidates

Richmond, BC

• Provide customer service and take into account company policies as well as customer concerns to resolve issues to assist our store in receiving great customer satisfaction scores within the district
• Count items regularly in the fitting room and assign numbers for loss prevention
• Handle purchase and return transactions quickly while providing customer service in order to keep the usually long checkout line moving
• Catalogue incoming jewellery and provided service to customers by classifying jewellery in order to increase jewellery sales and meet goals

Burnaby, British Columbia, Canada

• Edited blog and article submissions effectively for the OLC website to provide feedback to authors and ensure blogs are in standard to be published
• Resized images regularly in Photoshop to fit the dimensions for the site before publishing
• Published blogs to site with correct HTML formatting while adding tags to make the blog searchable and linking any related blogs to encourage readers to look at other sections of the site

Richmond, BC

• Arranged displays and organized sections in assigned zones to increase ease-of-shop score and increase sales
• Provided customer service by measuring shoe sizes, checking stock, giving recommendations, and ordering shoes for customers to increase sales
• Achieved employee of the month by providing excellent service to enroll the most number of new customers in the loyalty program

Richmond, BC

• Scheduled bookings using EZ facility, took payments via Moneris, answered phone calls, and gave confirmation calls with enthusiasm in order to increase business and keep it organized
• Opened the facility on certain mornings as a trusted key holder to get the facility prepped for the activities of the day
• Conducted ‘Archery Tag’ games by providing orientations and refereeing to ensure the safety of all participants
• Coordinated children’s birthday parties by organizing games in order to give parents a chance to relax and provide a wonderful birthday for their child

Digital Marketing Strategy

Bachelor Of Arts - Ba, Psychology And Business

• BA in Psychology and Business, Minor in Counselling & Human Development (Education) • Co-op Work Experience, Study Abroad, Dean's Honour.

Bachelor Of Arts - Ba, Psychology And Business

Activities and Societies: International Summer School Program - SFU Exchange