Jubayed Ahmed Email & Phone Number

As a Technical Support Engineer at Mulytic Labs GmbH, I maintained smart infrastructure remotely using the latest DevOps tools, such as ELK Stack, Grafana, Prometheus, Jira, Kibana, Balena, and AWS. I met clients through various channels and solved their issues, developed best practices and guidelines for technical support, and prepared accurate and timely reports. I also followed up with clients to ensure their IT systems were operational and satisfied their needs.I have a bachelor's degree in Computer Science from International Islamic University Chittagong and multiple certifications from Coursera in Technical Support Fundamentals, The Bits and Bytes of Computer Networking, and Operating Systems and You: Becoming a Power User. I am also a Data Analyst with DevOps skills, having published a paper on automatic feature selection for healthcare data integration using random forest-based algorithms and domain knowledge. I am keen to learn new technologies and use them practically, and I love taking challenges and solving them in my own way.

Listed skills include Html, Project Management, C, C++, and 14 others.