Providing Linux Systems administration, environment and process documentation, as well as JBoss application development, and website security support for Texas Parks and Wildlife.

Academic Technology Support delivers campus wide information technology systems, solutions, and support to The University of Texas.

The Managed Server Support team provides primary support for systems hosting UT associated websites and business critical applications. Primary Tasks are to:Secure access to system, install, configure and update web application packages and security software. Provide end user support for system access, apache configuration, and assist with troubleshooting application issues. Install, configure, and support MySQL server.Monitor system performance and health; respond to alerts and outages.

The Texas Advanced Computing Center (TACC) provides advanced computing resources and services to enable computationally-intensive research and conducts research and development to enhance the capabilities of these resources.Service and Support Specialist duties were to:Assist with the off hours support of TACC’s “Ranger” supercomputer.Investigate and respond to trouble tickets.Monitor system health and routinely check the physical status of the equipment in the machine room.In addition, volunteered to writing skills to:Create labs and student guides for TACC's introductory training classes.Reformat the Ranger, Lonestar, Stampede, and Ranch User Guides.Contribute to an internal knowledge base to assist Help Desk personnel with answering tickets.

Assisted the Manager of Operations with improving the Software Quality Assurance process, and advising Technical Publications on making end user documentation more effective.Refocused the Installation and Upgrade documents to the appropriate audience, and reorganized reference material so that it was easier to find specific information. Tested installation and upgrade procedures to ensure the process was correct and easy to follow. As the Subject Material Expert, advised Technical Publications regarding appropriateness of material in documents and organization of information. Conducted Development Team Meetings with overseas teams. Created a method of releasing, installing, and testing patches that ensured all prerequisite patches were installed and tested together.

Co-designed and implemented a PERL CGI program to collect the employment histories of nearly 400 consultants over the internet, and created PERL CGI utilities with dynamic HTML content to track and manage the information, (CVS used for program version management).Created an introductory UNIX course, an introductory PERL course, and a Self-Study course for the Red Hat Linux Certified Engineer exam, using MS PowerPoint and Word.Taught classes on UNIX and Standard Methodologies (Operating Procedures) to company consultants and supporting staff.Supervised the technical writing team and ensured work assignments were completed on schedule.