Coo, E-Solutions And Gov-Tech
CurrentIn charge of innovation, development and delivery of e-solutions that enhance the efficiency, customer experience and revenue of our clients businesses. Worked with customers like AirAsia, McDonalds, Google, Ladbrokes, Education Malaysia (Ministry of Higher Education), Ministry of Agriculture (Cambodia), World Bank and Singtel. New business development in Malaysia, Indonesia, Cambodia, Pakistan, South Africa and Sri Lanka including responding to tenders as well as submitting unsolicited proposals based on a Privately Funded Initiative. Managing and motivating over 200 staff.AchievementsDeveloped an end to end visa application and issuance system that enables the Ministry of Education and the Immigration department to vet, support and approve international student visas.Launched a business intelligence and reporting tool with a mobile app (Sisense) for clients like EMGS, ASUS, Huawei, Lenovo etc which provides real time alerts and updated on all Key Performance Indicators.Reduced turn around time from 40 to 10 workings days for visa issuance via process re-engineering (operations and technology).Introduced various automation tools such as MRZ readers and attended bots to increase efficiency.