Jeff Sites Email & Phone Number

Summary---------------This newly-created role, which reports to the Director of Aftermarket Sales and Support, is responsible for leading the Inside Sales and Support team. The ISS team consists of five Sales and Customer Service Representatives and four Field Support Engineers.Responsibilities---------------- Lead Inside Sales team in achieving Customer Service and Revenue Generation objectives.- Lead Customer Support team in an industry-leading technical support experience.

Wichita, Kansas Metropolitan Area

Summary---------------This role is a refinement of the previous role, with greater focus being given to the Program Management function. In addition, the role is charged with developing and managing a Product Management process, which has not previously been a stand-alone function at the company. Oversight of the company's Contract Management process also continues to be included in the role, along with traditional sales support duties such as trade show support, interface with the Marketing department, and Inside Sales (order entry).Responsibilities---------------- Coordinating comprehensive responses to RFPs from customers for the development of custom aircraft instruments and electronics.- Managing product development programs resulting from RFP awards.- Interface with the company Marketing department to provide Voice of Market data for use in developing marketing communications.- Develop and Implement a Product Management process.- Represent the company at various trade shows and industry events.- Support the company's relationships with our network of appointed Distributors.- Lead development of Sales, Pricing, Product Supply, Repair, and other comprehensive, long-term Agreements with customers and business partners.- Manage the maintenance and oversight of those Agreements.

Wichita, Kansas

Summary---------------The role has two main functions: Program Management, responsible for guiding the development of custom products for customers; and Contracts Management, responsible for overseeing development and maintenance of contracts with customers. The role also includes minor functions such as Business Development, trade show support, interface with the Marketing department, and Inside Sales (order entry).Responsibilities---------------- Business Development activities to identify potential customers for the Company's range of off-the-shelf and custom-designed products.- Coordinating comprehensive responses to RFPs from customers for the development of custom aircraft instruments and electronics.- Managing product development programs resulting from RFP awards.- Interface with the company Marketing department to provide Voice of Market data for use in developing marketing communications.- Represent the company at various trade shows and industry events.- Support the company's relationships with our network of appointed Distributors.- Lead development of Sales, Pricing, Product Supply, Repair, and other comprehensive, long-term Agreements with customers and business partners.- Manage the maintenance and oversight of those Agreements.

Melbourne, Florida

Summary---------------Multi-dimensional role with two main areas of responsibility: Operational support for the Senior Vice President of Sales for the Western Division, and Sales activity support for seven Regional Sales Directors. Responsibilities ----------------Manage the Western Division sales team business operation at company headquarters, freeing Division Vice President to travel with Sales Directors.1. Managing the division T&E budget2. Managing the division aircraft demonstration budget3. Interfacing with the Marketing department to coordinate marketing campaigns in support of sales efforts4. Interfacing with the Flight Operations department to coordinate deployment of demonstration aircraft5. Interfacing with the Contracts department to assist with the timely submission of aircraft sale paperwork6. Substitute for the Division Vice President as necessary in management meetings7. Manage the Division’s compliance with company P3E (Six Sigma) protocols8. Plan and coordinate division-specific sales events such as demo tours, regional industry event participation, static displays, etc. - Provide business development and sales support to field-based Sales Directors:1. Cold-calling and occasional in-person visits to key “Suspects” (individuals and companies we believe have the capacity to purchase an airplane) in the effort to develop relationships and move those Suspects along the sales funnel toward future purchases.2. Acting as an internal “advisor” to the Sales Directors in the development of sales strategies and tactics.3. Hosting Suspects, Prospects for visits to the Embraer facilities4. Filling in for the Sales Directors on demonstration flights when necessary5. Planning and coordinating local sales events for Sales Directors6. Interfacing with the Sales Engineering department to develop technical sales materials7. Interfacing with the Marketing department to coordinate region-specific communication campaigns and events

Melbourne, Florida

Summary---------------Responsible for day-to-day management of the company’s relationship with Advertising, Media Purchasing, Media Relations, and other outside marketing partners. Additionally tasked with helping assess, establish, and manage 3rd Party relationships such as Co-Branding opportunities, Co-Marketing efforts, Brand Ambassadors, etc. Also asked to give general advice and direction during the build-up of the company’s marketing department. Responsibilities ---------------- Lead the company’s participation in a Marketing Consultancy’s project to assess, reposition, and develop a new corporate brand. - Lead development of multiple new marketing components associated with the repositioned corporate brand. - Write the company’s Sales Playbook. - Work with the company’s Marketing Consultancy to plan a comprehensive product photo and video shoot. - Oversee a co-marketing effort with a global luxury automobile manufacturer. - Oversee co-marketing efforts with multiple global luxury consumer goods brands. - Plan and execute a large conference for industry “influencers” (aircraft brokers, insurance providers, financiers, aircraft appraisers, etc.)

Melbourne, Florida

Summary---------------Responsible for prospecting for, cultivating, and referring to the Regional Sales Director potential purchasers of Embraer Executive Jets’ six different corporate jet models. Responsibilities ---------------- Respond to all incoming sales leads in a timely and professional manner. - Assess the sales leads’ potential for becoming a prospect, and eventually purchasing an aircraft. - Develop prospecting strategies for finding potential leads within the company’s Salesforce database, and cold-call those leads. - Supply all requested information and materials to the sales lead or prospect in a timely and professional manner. - Represent the Regional Sales Director on occasions when they are unable to meet with sales leads or prospects.- Represent the company at industry trade shows, airshows, and other events. - Conduct informational briefings, factory tours, etc. during prospect visits to company facilities. - Assist the Regional Sales Director as a liaison with the corporate infrastructure, assisting with the collection of information as needed to facilitate sales activities.

Wichita, Kansas Area

Summary--------------Responsible for understanding the Piston Aircraft marketplace, and communicating the needs and desires of that marketplace into the Beechcraft organization. That communication took place along two main channels of communication: Within the Marketing organization and into the Engineering organization.Responsibilities------------------------ Assist the Marketing Communications organization in the creation of collateral, advertisements, and other marketing materials that effectively promote Beechcraft piston aircraft in the marketplace. - Represent the needs of Beechcraft customers during the new product design process as the Sales and Marketing representative on Integrated Product Development core teams. - Maintain an understanding of piston aircraft marketplace dynamics, and suggest Beechcraft product improvements necessary to remain competitive in the that marketplace. - Ensure that the Sales team are kept informed of current product changes, updates and improvements. Serve as a product information resource for Sales team members. - Develop and oversee execution of product marketing plans, including new product launch efforts. Gather qualitative Voice of Customer using various communication methods

Summary--------------The Technical Marketing department at Cessna initially had a technical mission. It acted as an internal product information resource for the Sales team, and represented the Sales and Marketing organization on product development teams. At the request of the Vice President of Marketing, a strategic element was added to the department’s capabilities through the development of a Product Marketing Strategy process.Responsibilities------------------------ Leadership and guidance for four employees. - Manage department budget. - Act as liaison between Marketing and Engineering during the product development process. - Provide sales support by acting as technical subject matter experts when Customers have questions about product features and capabilities. - Produce “Sales Engineering” materials that are used during the sales process to show customers how the products would operate in their specific missions. These materials included Flight Profiles, Range Maps, Operating Cost Analyses, etc. - Initiation of a Product Marketing Strategy process for positioning and marketing Cessna products in the marketplace.

Summary--------------During the economic downturn, Cessna decided it could no longer justify sustaining an entire department that focused solely on Product Marketing Strategy and Brand Management. Half of the department was let go, and the other half was reassigned within the company. This position retained the company-level brand stewardship and Customer Experience development responsibilities.Responsibilities------------------------ Maintain the holistic Cessna brand. - Develop and maintain Customer Experience standards.

Summary--------------Management of the company brand, including efforts such as the development of marketing communications visual standards (color palettes, fonts, tone, etc. for ads and collateral), internal and external brand development and communication work, and Customer Experience development work.Management of product-level brands, including the development of product marketing plans for each aircraft in the Cessna lineup. Those plans guided all facets of the marketing communication process as Cessna advertised and promoted those products in the marketplace.Responsibilities------------------------ Constitute and staff a completely new department within the Marketing organization. - Leadership and guidance for 3 employees. - Manage department budget. - Development and execution of a process for defining and managing the holistic Cessna company brand. - Development and execution of a process for defining and managing the product-level brands for each of the Cessna aircraft. - Provide guidance to the Marketing Communications team during the creation of product and company marketing collateral, advertising, direct mail, etc.

Summary--------------Oversaw the administration of sales programs for Cessna’s Single Engine dealer and flight training affiliate network. Was also asked to assume responsibility for management of the company website, Cessna.com.Responsibilities------------------------ Leadership and guidance for 5 employees. - Manage department budget. - Led effort to overhaul the Sales Program administration process in order to make it more satisfying to the dealer affiliates. - Developed and filled a new Sales Program administrator position. - Initiated complete overhaul and rebuild of the Cessna.com website. (Project was handed over to another individual when I was promoted in 2007.)

Certified Six Sigma Black Belt in the "Design for Six Sigma" (DFSS) specialty. Two certification projects resulted in more than $900,000 in benefit to the company.

Summary--------------Advisor to the Vice President, Marketing on use of the then-emerging field of Electronic Media in marketing efforts.Responsibilities------------------------ Understanding emerging electronic marketing technologies. - Recommending incorporation of new electronic marketing tactics, as appropriate, for incorporation into company marketing plans.

Summary--------------Reported to and assisted the newly-designated Director of E-Media in the development of Cessna's initiatives in the then-emerging Internet/Electronic Communications field.

Summary--------------Administrative support for a division of seven Regional Sales Managers. Responsible for assisting the Sales Director with the day-to-day Cessna Citation business jet sales efforts of the Domestic Western Division sales team.Responsibilities------------------------ Budget oversight for each of the division Sales Managers. - Providing sales presentations to prospects. - Conducting demonstration flights for prospects in cases where the Sales Managers could not attend. - Representing Cessna at trade shows and events. - Assisting the division Sales Director with various administrative activities.

Wichita, Kansas

Summary--------------Started as a part-time Intern, providing factory tours to customers and visitors. Continually added responsibilities, working full-time by the end of my tenure while assisting with deliveries of new aircraft, helping manage the Delivery Center gift shop, and participating in sales visits with new prospects.

Wichita, Kansas

Ft. Riley, Kansas

* Desert Storm Participant* Bronze Star Recipient* Army Commendation Medal Recipient* Southwest Asia Service Ribbon Recipient* Honorable Discharge