Jasjeet Kaur Email & Phone Number

United States

India

Hyderabad, Telangana, India

Hyderabad Area, India

➢ Reporting to the CEO and working as a Customer Success Evangelist for the company’s award-winning procurement SaaS platform PRM360.➢ Set the overall vision and strategic plan for the Account Management & Customer Success organization, focusing on training and driving product adoption for over 1800 users and over 10000 vendors, leading a positive customer experience, and driving growth through gross renewals and net retention improvements.➢ Drove multiple workshops and business reviews with CTOs and Purchase Heads to plan and design the product road map in client’s organization.➢ Handled a team of 16 employees who are directly responsible for Customer and Vendor Management.➢ Was primarily responsible to manage and drive delivery of the product. Had responsibility starting from ideation to implementation and from professional services to client success.➢ Played a key role in managing, tracking, and communicating the progress of projects and ensuring quality delivery by using tools like JIRA➢ Responsible for the construction, presentation, and signoffs of key deliverables such as productdemos, kick-off presentations and more➢ Worked on creating training calendars and all necessary collateral to successfully onboardthousands of vendors and very large clients.➢ Reduce churn and drive new business growth by offering industry specific up-sell and cross-sellsolutions through greater advocacy and reference ability.➢ Define and optimize customer lifecycle by driving programs and initiative to improveengagement approaches based on customer segmentation and leading a culture of continuousimprovement.➢ Single handedly established technology partnerships with solutions like SAP, ORACLE, INFOR,and other ERP’s for seamless integrations.➢ Address escalated client issues with speed and urgency, orchestrating resources across thecompany as appropriate. Also, orchestrated product improvements and ensured a stableplatform.

Hyderabad Area, India

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Hyderabad Area, India

➢ Execution of ongoing readiness activities and projects. Interact with clients and internalstakeholders to create robust timelines.➢ Was primarily responsible to manage and drive delivery of the product. Had responsibilitystarting from ideation to implementation and from professional services to client success.➢ Responsible for the construction, presentation, and signoffs of key deliverables such as productdemos, kick-off presentations, project plans, regular status reports, issue logs and working withappropriate teams on change orders as and when required.➢ Ensure delivery of all relevant information to appropriately enable Customer Successorganization to plan for, and support changes and releases.➢ Gather, disseminate, and use information and work on identification/assessment ofabilities/skills needed to sufficiently support future products, services, features, andfunctionality.➢ Strive for timely product updates to Customer Success organization of resolution and quality ofservice.➢ Recognize and respond accordingly to cross-functional teams and drive timely information andupdates to enable the production of customer facing material such as knowledge articles,education courses, and training curriculum.➢ Facilitate and contribute to authoring of customer facing materials such as knowledge articlesfor internal and external users both pre, and during the release cycle, as necessary. UsedSharePoint effectively for this.➢ Provide input to trending analysis being performed on all data points toward identification ofrelease and change-related opportunities for improvement.➢ Design and implement sustainable program-relevant procedures and methodologies to assistCustomer Success teams with product release and change support.➢ Monitor the completion of all standard pre-release action items for which Technical Support isaccountable as part of the company's Release and Change Management workflow.

Hyderabad Area, India

➢ Reporting to Working with CEO on all the new IT projects to be implemented in thecompany.➢ Responsible for new product development and implementations➢ Worked closely with stakeholders to understand business issues and recommendsolutions for continuous growth➢ Create product road map and working with Delivery team and delivery partners todevelop the product which solves business issues.➢ Document the requirement Design the application as per the requirement Createprocess flow documents. Demo the design to CEO and take an approval.➢ Ensured successful implementations of Salesforce and Heroku which enabled significantstreamlining of processes and helped boost the company’s annual revenue by 9%. Allthis was done by analyzing years of data and the ROI was achieved in record time.➢ Review the project progress with developers and stakeholders and accordingly helpdesign continuous improvement plans➢ Test the functionality of the application designed and give an approval. Worked onWebsite, Sales force & Heroku based projects.➢ User training and prepare training manuals for the Users.➢ Consolidate Vendor’s payment’s Invoices; validate it with the Tasks on JIRA application.Analyze the tasks and the number of hours spent Vs the payment amount quoted.

➢ Worked with CEO of the company on creating new product.➢ Closely work with CEO to establish right head count.➢ Handling multiple products/process in the company➢ Identifying areas of significant Customer Business Impact and improvementopportunities therein and provide strategic direction & thought leadership Answercustomer queries, as well as probe the customer to obtain a full understanding of whatinformation is being requested.➢ Resolving customer issues to their overall satisfaction.➢ Ensuring product quality and availability.➢ Maintaining an overall management style that follows company best practices.➢ Handling team of Team leads➢ Hiring, training, and developing new employees.➢ Preparing and presenting employee reviews.➢ Create performance Dashboards, Commissions report