Jaison Jose Email & Phone Number

Boston, Ma, Us

Round Rock, Texas, Us

Working as a Strategic Technology Partner between Product Engineering Groups and TechOps organization. Fostering inter-org collaborations, driving business process refinement, and resource optimization to improve user experience and productivity.

Round Rock, Texas, Us

Worked as a bridge between customers and Dell EMC Storage Product Engineering. Interacted with customers to understand and solve complex Storage Infrastructure and Product problems. Proposed enhancements that improve product usability, serviceability, and reliability. Responsible for bringing real-world use cases to the core engineering group where products and solutions are developed for the Storage Infrastructure Market. Conducted Customer Briefings and prepared and demonstrated proof of Concept setups. Developed and Delivered Technical Training for Partners, Sales, and Customer Support Engineers.Handled Field and Customer Escalations and drove resolutions, ensuring consistent customer satisfaction and problem resolution.

Round Rock, Texas, Us

Worked as Field Solution Architect (FSA) for XtremIO Product. Working at the XttremIO Engineering, I worked on new product introduction planning, training delivery, beta testing at customer sites, and handled field escalations. Prepared customer support teams to handle customer cases by providing the support teams with training and tools to support the new releases. Defined and implemented escalation processes. Also worked on a transition process to the end of lifecycle process for XtremIO to a sustaining engineering team.

Round Rock, Texas, Us

Challenging but Fun days of Designing and Deploying Complex Storage Infrastructure solutions for State of the Art and Modern Datacenters of EMC.Worked as a Lead Information Storage Infrastructure Engineer in EMC's IT Organization. Was responsible for the Design and Deployment of Storage Solutions.Worked with Application and Database Architects, while EMC has transitioned from a Traditional Datacenter to a Cloud-focused virtualized Infrastructure. Prepared and Implemented Infrastructure Solutions for Complex Projects as ERP Transition to SAP from Oracle, Datacenter Virtualization (Bare-metal to VMware), Global Dataware House and BI consolidation. Storage Virtualization, Fully Automated Storage Tiering, Disaster Recovery Solutions are key to the Storage Design Principles for EMC's Private Cloud Data Centers.

Round Rock, Texas, Us

It was the comeback moment. After taking a break from EMC Professional Services travel job, coming back to EMC's internal IT Infrastructure team was exciting. State of the Art Data Centers , Enterprise applications and Databases, Data Warehouse solutions, ERP, Data Center virtualization initiatives... applications and solutions I got involved working gave me a tremendous wealth of knowledge and experience.

Storage Infrastructure Administration and Provisioning for MC applications from Hitachi Lightning, HP XP &EVA, EMC Symmetrix and Clariion Arrays.

Mumbai, Maharashtra, In

While Emplyed with TCS, I took my first step into EMC was as an Implementation Specialist (contractor) in the Professional Services Organization. Unix background helped with Storage Infrastructure deployments and Integration with HP Ux, Solaris customers. Worked on Projects all across US with Implementation of EMC Clariion, Legato Networker, Cisco MDS, Brocade and McData San Switches

Being the Second largest SUN systems partner in India at that time, Accel provided a platform to enhance Solaris skills and work with some of the biggest IT infrastructures in India. Provided Field Residency support for Sun Microsystems customers like Bombay Stock Exchange, Airtel and Several Financials in Mumbai. Worked on Solaris and HP Ux deployments.

Noida, Up, In

All started with a campus selection, where for some reason the guys from HCL decided to build the foundation of my IT career. The next Five and a Half years, brought me everything that an IT Infrastructure dude needs to know. Sco Unix, HP Unix and Windows systems. Line printers, Plotters, miltiplexes, Dumb terminals and other golden era things. Serial (yes, the COM port) and Ethernet networks.Above all what HCL helped me was to become an artist in the Art of Customer Handling. The responsibility to address a wide variety of technical and business issues of the very diverse customer base is what built the foundation of my career.