Application and Tech Support Analyst for Teekay Corporation

Technical Support to various Oil Tanker and Container ships on Work and Rest Hour management software.Implementation and After sale support Product based.Ticketing system (Freshdesk).

Worked as Project Support Engineer (Central Govt Projects under Digital India)Product based support National Health Portal, esanjeevani and esusrut. (CDAC): Project Feasibility Audit and Implementation on various Govt. Medical facilities. After Implementation Support and Training to the Nurse and Doctors. Data documentation and Testing of the product workflow.

System Admin (AD & Proxy) Project Handling: Reserve Bank of India, Sector 17, ChandigarhKey Responsibilities: # Support and Manage Active Directory (DC and ADC) and Proxy Server. # Support and Manage WebServices and Web Server.From - to

• Performed PC upgrades, IT equipment moves, AD updates, trouble ticket routing and FCR's in ITIL environment, remote software support of LAN and home users, password resets, Avaya headset maintenance, and other tasks as required.• Troubleshoot and resolved requests for software and hardware assistance, primarily coming in the form of e-mail, phone calls, or Incident Monitor help tickets.• Configured servers: reformatted, installed hardware, and backed up of data.• Helped maintain servers on off-site location via remote desktop.• Assist team members and provide support and solutions to customer queries to meet company objectives.• Performed – Installation of Windows PC, Domain Addition, Proxy Server, Network troubleshooting, Printers, and on various application used by the Users including MS Office, Antivirus Installation.• Technical Support :- Servers and Network Installation and troubleshooting.• Support Resolution and Incident record documentation as per Customer Policy and Escalation matrix.

Organisation name: WEBCITY Institute, Chamba (H.P.)Organisation Type; Key Responsibilities: # All Installation and Maintainance of systems and servers (SQL server) # Implemented training course contents for Hardware and Network Basic.From - To

Key Responsibilities: # Subjects Hardware and Networking (Theory & Practical)# Windows Internals and RDBMS (MySql)From - To