• Handles technical outbound calls for existing account holders.• Provides ongoing technical support.• Resolves and troubleshoots technical problems related to products and services.• Maintains technical knowledge relating to products and services and explains features andbenefits to clients, and answers queries.• Provides unique technical solutions to clients, where products or services must be tailoredto suit personal needs.• Leverages program tools and processes to illustrate benefits of the service and productofferings.• Estimates the cost of activating and maintaining equipment and/or service.• Verifies and updates customer information by accessing client databases.• Conducts sales transactions through online e-commerce software.• Identifies and solicits potential and existing clients to promote sales.