Jas Kaur Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

• Responsible for the planning, organizing, and directing of the organization’s operations and programs
• Ensures that services and funding relationships are robust enough to meet or exceed strategic goals and objectives.
• Oversee the development and growth of our internal implementation teams
• Managing deliverables through client-facing reports, weekly status meetings, and milestone plans
• Building and managing relationships with key stakeholders within assigned client organizations;
• Assist clients in developing their workflows, Standard Operating Procedures (SOPs) and company-wide rollout strategy;

Canada

• Delivering on service commitments and be the escalation point forthe delivery of IT Services for Brookfield’s North Americanplatform
• Providing technical guidance and support to internal IT teams
• Monitored & managed server performance, utilization and uptime,responding to any.
• Revise technology plans and policies to address technology gapsregarding security hardening methodology and virtualizationleading to an "excellent" IT rating for IT systems, processes, andcompliance
• Managed surveys and feedbacks received for customers to addressproblem areas and maximize satisfaction.
• Managed vendors, consultants, & internal IT team to successfullyexecute projects on-time, within budget

Gatineau, Quebec

• Key responsibilities:
• Planning, organizing and overseeing the execution of IT system administration activities between vendors and Brookfield;
• Managing escalations for business issues and requests;
• Providing technical guidance and support to internal IT teams;
• Monitoring and reporting on system status and management reports (backups,server management, exchange);
• Managing the change management process for IT changes

• Improve MSP’s retention of NOC/HD services by proactively addressing issues (both Technical and Non-Technical)
• Serve as Single Point of Contact for delivery of NOC/HD services
• Provide coaching to NOC/HD personnel in conjunction with Team Lead
• Proactively identify and resolve issues related to the delivery of NOC and HD services
• Meet with MSP once per month to report on current quality of service
• Identify area for process improvement

Ottawa, Canada Area

• Improve MSP’s retention of NOC/HD services by proactively addressing issues (both Technical and Non-Technical)
• Serve as Single Point of Contact for delivery of NOC/HD services
• Provide coaching to NOC/HD personnel in conjunction with Team Lead
• Proactively identify and resolve issues related to the delivery of NOC and HD services
• Meet with MSP once per month to report on current quality of service
• Identify area for process improvement

Ottawa, Canada Area

• Provided remote Network Operations Center (NOC) services for multiple Managed Services Providers (MSPs).
• Support specified line of Managed Workplace products using a defined problem solving methodology
• Monitored and remediated both computer systems and network performance through the use of AVG Managed Workplace tool, and ticketing systems.
• Collect, organize and maintain information about problems and solutions in a log to be used by other agents.
• Communicated via email, chat, and phone with end users as well as MSPs experiencing network related and IT issues.
• Worked with external service providers, such as ISPs, to report and resolve networking issues

Computer System Technician

- Strong networking Skills using Cisco Curriculum  - Computer troubleshooting  - Linux (firewall rules, scripting  - IT Technical.

Bachelor’S Degree In Computer Science And Technology

- Engineering Mathematics and Physics  - Linux Tool and scripting  - Basic Programming C, C++, Java.  - Managing Database ( tools used.