▪ Delivered exceptional customer service by actively addressing inquiries, resolving complaints promptly, and fostering strong customer relationships while identifying opportunities for cross-selling and upselling.▪ Managed a team of associates, training them in customer engagement strategies to drive sales and enhance customer satisfaction.▪ Analyzed customer feedback to develop strategies to enhance customer satisfaction and align service processes with business objectives.▪ Maintained an inclusive and positive workplace environment, fostering employee motivation and promoting repeat business.

▪ Partnered with diverse teams, including suppliers, contractors, and clients, to deliver high-quality outcomes. Leveraged Visio to create workflow diagrams and organizational charts, enhancing task clarity for both technical and non-technical stakeholders.▪ Defined and implemented data-driven process improvements, such as S-Curve analysis and supplier coordination optimization, achieving outcomes with reduction in procurement cycle times and an improvement in operational efficiency.▪ Utilized MS Excel for accurate cost analysis and reporting, and automated reporting processes to enhance data accuracy and decision-making capabilities.▪ Defined program requirements and used data analysis to identify and implement process improvements, including post-project reporting and budget performance reviews to guide future enhancements.▪ Maintained client satisfaction by ensuring timely communication, addressing delays, and providing consistent updates, demonstrating exceptional stakeholder management and relationship-building skills.▪▪