Spearheaded international business expansion projects, identifying new markets, devising market entry strategies, and executing successful expansion plans.Conducted comprehensive market research and analysis to evaluate potential markets, including cultural, economic, and regulatory factors, to drive informed decision-making.Developed strategic business plans, considering market trends, competitive landscape, and customer preferences, to maximize growth opportunities.Led cross-functional teams across different countries, coordinating project activities, ensuring adherence to timelines, and driving collaboration for seamless expansion execution.Established and nurtured strategic partnerships and alliances with international stakeholders, including agencies, vendors, and local partners, to facilitate market entry and expansion.Collaborated with creative teams to adapt marketing campaigns and multimedia content to resonate with diverse cultural backgrounds and target audiences.Conducted feasibility studies and financial analysis to evaluate investment opportunities and mitigate risks associated with international expansion.Provided guidance and mentorship to team members, fostering a collaborative and high-performance work culture.

Responsible for overseeing the day-to-day operations of the coffee shop, ensuring exceptional customer service and driving business growth. To lead a team of baristas, manage inventory, and implement efficient workflows to create a welcoming environment for customers. Delivering high-quality coffee, optimising sales, and fostering a positive work culture. Providing leadership skills, passion for coffee, and commitment to providing outstanding customer experiences for the success of the coffee shop.

Led online sales operations, managing the company's e-commerce platform, driving revenue growth, and expanding customer reach.Oversaw the warehouse activities, ensuring accurate inventory management, timely order fulfillment, and efficient shipping processes.Managed the invoicing process, ensuring accurate and timely generation, verification, and distribution of invoices to customers.Implemented proper VAT accounting procedures.Monitored stock levels, conducted regular inventory audits, and forecasted demand to optimize stock replenishment and minimize stockouts.Collaborated with suppliers to maintain favorable pricing and negotiated favorable terms to improve profitability.Developed and implemented customer relationship management strategies to enhance customer satisfaction and drive repeat business.Addressed customer inquiries and concerns promptly, providing exceptional service and resolving issues to maintain positive relationships.Conducted regular performance evaluations of the warehouse team, providing coaching and training to ensure high productivity and accuracy.Analyzed sales data and generated reports, providing insights on sales trends, customer preferences, and product performance.