Jaspreet Kaur Email & Phone Number

Mississauga, Ontario, Canada

- Maintaining transactions, opening and resolving: Chequing, savings, investments, loans, mortgages, credit lines and credit cards related issues and concerns at first point of contact (FPOC).- Helping clients resolve financial challenges, such as declined transactions, pre-authorized transactions, electronic access limits, overdrafts, or potential fraud situations.- Ensuring all client interactions comply with regulatory standards and RBC’s policies and staying updated on anti-money laundering (AML) policies and know your client (KYC) requirements.- Maintaining client cards, credit cards and virtual Visa debits.

Mississauga, Ontario, Canada

- Giving customised recommendations for financial products (features, benefits, interest rates, fees, and risks associated) that align with the client’s financial needs.- Educating clients about responsible credit use, how to improve their credit scores, and the impact of debt on their financial health.- Helping with interest calculations and how it’s captured, reviewing transactions, identifying any fraudulent transactions and how to redeem rewards points.- Aiding clients with Balance checks, limit increases or decreases, moving limits between accounts, upgrading accounts, etc.- Troubleshooting issues and educating clients with digital banking and rewards account.- Also working in Async messaging platform to assist clients with inquiries about account balances, transaction details, information about loans, mortgages, or credit cards, and troubleshooting digital issues.

Waterloo, Ontario, Canada

- Investigating shipping-related complaints or discrepancies such as lost, delayed, or damaged shipments. - Working with both internal teams and external shipping carriers (like FedEx, UPS, etc.) to resolve shipping problems efficiently.- Analyzing shipping records and data to identify trends, root causes of shipping issues, and proposing improvements to prevent future incidents.- Working closely with other departments such as logistics, operations, and customer service teams to ensure that all shipping processes are aligned with company standards.- Documenting all investigations and their outcomes, ensuring that data is captured accurately for further analysis or for use in legal matters if necessary.

Waterloo, Ontario, Canada

• Handling and analysing payment escalations for customers of top International electronics client.• Resolving customers payment related issues including settling payments, corrections related to debits or credits, and all other financial concerns.• Using tools like SAP, and other client’s owned softwares to resolve payments errors.• Conducting outbound calls or emailing customers to resolve any payment related current ongoing issue.

Waterloo, Ontario, Canada

• Analyze, verify and respond to customer’s business requirements.• Managing the flow between customer, business and technical team.• Recognizing patterns, root cause/ sub root cause analysis• Excellent time management, situation handling, team coordination and risk management to satisfy end user expectations.• Assisted customers queries via voice calls related to any order changes, status, delays, delivery timeframes, etc.• Gathered information from internal tools (SAP, and other client’s proprietary softwares) to determine the best solution for the customer.

Jalandhar, Punjab, India

• Administered and graded tests, assignments to evaluate student performance and monitor progress.• PowerPoint presentations to teach students about various concepts related to Pharmacology subjects.• Performed in-depth research and data collection for integration into academic publishing projects.• Mentored graduate students in thesis research and development.• Engaged students in lectures by encouraging sharing of opinions and group interactions.• Presented on diseases like Dementia and Diabetic Nephropathy to industry professionals at national conferences.

Mohali

Worked as a Sr. Medical Writer at tabletwise, a unit of Redlizard Studios Pvt Ltd.• Writing content related to drug discovery, drugs and salts in the market, worldwide disease outbreaks, and other scientific interventions.• Conducting online research related to marketed drugs, FDA approved drugs, various diseases, making scientific documents, and online clinical tools like-medical calculators used by Physicians, to present the information precisely.• Assimilating and analyzing information from different research-oriented sources such as research papers, medical journals, databases like Medline, PubMed, US FDA, WHO, and other healthcare government sources to publish on company department’s website.• Clearly and concisely communicating the complex medical terminologies, and other scientific information to the target audience, like, physicians, patients, drug regulators and public globally.• Reviewing search results and documents prepared to verify if the informational data collected is relevant and provide useful information for later retrieval.• Reviewing, validating, and considering scientific accuracy of the written documents prepared by Junior Medical Content Writers.

Bachelor Of Pharmacy (B.Pharm.), Pharmaceutical Sciences And Drug Research, Credentials Evaluated By Wes Canada In 2018.

M.Pharmacy, Pharmacology, Credentials Evaluated By World Education Services (Wes), Canada In 2018

Activities and Societies: Actively and sincerely involved in all the practical work at college.Thesis on: ‘Evaluation of Forskolin in high.