Jas Lee-Lo Smith Email & Phone Number

Brisbane, Qld, Au

As an online entrepreneur for over 10 years, I have honed my craft in digital strategy, content creation, and customer-centric solutions, all while staying deeply connected to my Indigenous values of authenticity, community, and resilience. My expertise spans creating engaging video content, optimizing workflows, and providing end-to-end support for online BUsiness, and processing solutions.Here’s what past clients have said about working with me:🌟 “Jas was fantastic—couldn’t have asked for anyone nicer or more knowledgeable. So happy!” – Catherine M.🌟 “So fast. 100% recommend. Jas is an absolute champion—thank you!” – Mitchell F.🌟 “Jasmine was fantastic to work with—fast, effective communication and delivered exactly what I was after.” – Adrienne D.🌟 “Jasmine is brilliant—an absolute pleasure to deal with. Highly recommend A+++++!” – Dash S.🌟 “Definitely will be using again for all my social stuff. Amazing work and quick responses. HIGHLY recommend!” – Ioannis H.With a blend of cultural principles and innovative tools, I help businesses and creators simplify their processes, connect authentically with their audience, and unlock their potential in the digital space. Whether through storytelling, video presence, or system automation, Known for bringing Mana (strength) and finesse to every project I take on.

East Brisbane, Queensland, Au

As Squad Manager at Young Guns Crew, I led high-volume recruitment operations in the state of Queensland, workforce planning, and compliance processes while fostering team development and operational efficiency. My role involved strategic planning, mentoring staff, and creating solutions to meet the business's dynamic needs.Key Highlights:- Successfully managed recruitment for Rookie Unloaders and operational staff, hiring up to 50 roles per month during peak demand.- Developed and implemented onboarding workflows and compliance tracking systems, streamlining recruitment and ensuring adherence to legal standards.- Trained and mentored team members on recruitment processes and operational best practices while maintaining a collaborative and accountable team culture.- Collaborated with HR and IT to address systemic challenges, including process inefficiencies and technical issues in workforce planning systems.- Authored recruitment and compliance guides to standardize procedures across teams, ensuring consistency and alignment with business objectives.I am passionate about driving operational improvements, creating scalable systems, and fostering a positive work environment that empowers teams to excel. Through clear communication, strategic problem-solving, and dedication, I consistently delivered results in a fast-paced, high-pressure environment.

North Sydney, Nsw, Au

As Learning and Development Manager at Stellar, I drove impactful training initiatives and developed tailored learning programs to meet client needs. I worked closely with leading organizations, crafting messaging and training content to support business objectives while ensuring seamless execution of learning strategies.Key Highlights:- Client Engagement: Designed and delivered training content for major clients, including TransLink, NHVR, Vodafone Messaging, Click Energy, and Bus Queensland, ensuring alignment with their organizational goals.- Team Leadership: Managed and mentored trainers at the Fortitude Valley training hub, ensuring high-quality delivery and performance excellence.- Content Creation: Developed engaging, user-focused training materials tailored to various audiences, enhancing the learning experience and driving measurable outcomes.- Project Success: Collaborated with stakeholders to implement innovative L&D strategies, optimizing knowledge retention and improving overall employee performance.This role solidified my ability to manage learning functions effectively, foster strong client relationships, and deliver impactful training solutions in high-paced, results-driven environments.

North Sydney, Nsw, Au

As Quality and Change Manager at Stellar, I played a pivotal role as part of the functional leadership team, driving quality management, innovation, and operational excellence. I led a multidisciplinary team of quality associates, change associates, communication associates, and a trainer, ensuring high standards of performance and compliance across the business.Key Highlights:- Leadership and Collaboration: Worked collaboratively with IT, workforce planning, and operations teams to align quality and change management initiatives with business objectives.- Quality Oversight: Managed ministerial correspondence and oversaw all call recordings for the Fortitude Valley site, ensuring compliance with organizational standards and client requirements.- ISO 9005 Compliance: Certified ISO 9005 auditor in Brisbane, conducting Centre of Excellence audits internally for over 200 staff, as well as leading official ISO audits for the company.- Technical Expertise: Completed Verint record training in Melbourne, leveraging this expertise to enhance call recording systems and processes.- Innovative Projects: Contributed to the design and implementation of Stellar’s online virtual assistant, “Ella,” as part of the project team, delivering a cutting-edge solution to enhance customer support.- Client Support: Supported key clients, including TransLink, NHVR, Vodafone Messaging, Click Energy, and Bus Queensland, by implementing tailored quality management frameworks and change initiatives.This role demonstrated my ability to lead cross-functional work types, ensure compliance with international quality standards, and collaborate across departments to deliver innovative and effective solutions. My contributions strengthened Stellar’s operational excellence and commitment to delivering outstanding customer experiences.

Au

As a Rosterer, I coordinated schedules for nurses and home care providers, ensuring the right team members were matched with clients’ care needs. I addressed critical medical appointments where timing was non-negotiable, streamlining workflows to ensure operational efficiency and consistently meeting high-stakes client requirements.As a Senior Approver for the Veterans’ Homecare Team, I reviewed and approved service applications, ensuring compliance and prioritizing timely, customized care for veterans. My decisions balanced organizational policies with the unique needs of each individual, reflecting a client-first approach.Key Achievements:- Designed and delivered training programs to enhance customer service skills, ensuring staff confidently addressed client needs with professionalism.- Streamlined rostering processes to address critical scheduling challenges, reducing delays and improving the quality of care for medically vulnerable clients.- Contributed to a successful transition to the My Aged Care system during the national shift to Consumer Directed Care (CDC), minimizing disruptions for clients and staff.- Maintained 100% compliance as Senior Approver, consistently delivering accurate and timely decisions for veterans' services.With a focus on mindset, communication, and solutions, I am committed to simplifying processes, empowering teams, and delivering impactful results. My experience equips me to create meaningful change while maintaining high standards of service excellence.

Perth, Western Australia, Au

In this role, I designed and coordinated culturally tailored programs for predominantly Aboriginal and Torres Strait Islander male youth navigating the justice system. Working closely with corrections, youth justice, government agencies, and local services, I supported clients in accessing structured bail alternatives that encouraged rehabilitation and community reintegration.Key Achievements:- Promoted within 4 weeks of starting, rising two levels due to my leadership, innovation, and results-driven approach.- Developed and implemented streamlined processes for program delivery, ensuring cultural appropriateness and alignment with client needs.- Built strong, trust-based relationships with local organizations, parents, and community members to foster a supportive network for youth clients.- Facilitated collaboration with government and community stakeholders to deliver effective, responsive services that enhanced outcomes for clients.After becoming pregnant with my son in 2013, I relocated to Brisbane, QLD, where I continued my commitment to creating impactful, community-centered programs.

Melbourne, Victoria, Au

In this contract role, I played a key role in the National Bank and ANZ merger project, leading a day-shift team responsible for transitioning old, existing, and new clients to ANZ’s new banking system. This fast-paced and high-stakes environment required a strong focus on accuracy, efficiency, and confidentiality to manage sensitive customer information and ensure seamless service delivery.Key Achievements:- Led a team of 8-12 team members during a major system migration, ensuring all customer accounts were successfully integrated into the new ANZ platform.- Maintained the highest standards of data security and compliance when handling sensitive financial information and reporting daily to operations management.- Supported team members in meeting tight deadlines while maintaining accuracy, fostering a collaborative and results-driven work environment.- Contributed to the successful merger by coordinating workflows, resolving issues promptly, and ensuring excellent customer service.This experience demonstrated my ability to lead teams in high-pressure environments, manage complex projects, and uphold the trust of both clients and stakeholders in the financial services industry.This is the end of my working journey in Aotearoa, I then spent 3 months as a full-time single mother at home with my son, before we moved to Melbourne Australia in June 2012, where I gained my first job in September 2012, in Kalgoorlie, Western Australia.

Wellington, Nz

Wellington, Nz

Wellington, Nz

Wellington, Nz