Supported operational activities at BMO. Fulfilled customer requests for banking services by identifying customer needs and initiating referrals to colleagues. Integrated marketing promotions and programs into customer conversation to provide strategic advice in regards to personal banking and credit card needs.

Worked with this company for my BCIT Business Consulting Project. My team and I worked on creating a work-from-home employee handbook that codifies policies, aligns with WorkSafe BC regulations, and accurately informs current and new employees to increase the overall success of the remote work process. We conducted interviews with current employees at MLPM. The project included researching WorkSafe BC guidelines and Occupational Health and Safety regulations.

Worked at the Call Center and placed customer orders using computer systems. Handed customer inquiries and complaints. Trained new employees and developed and maintained a well-based knowledge on existing and evolving products.