My responsibilities include:1. Program DeliveryAssist in planning and running music, arts, and media workshops, events, and festivals. Help with setting up and packing materials for activities.2. Community EngagementEngage with community members and partners to promote cultural exchange and inclusivity. Support outreach efforts to boost participation.3. Administrative SupportHelp organize schedules, logistics, and communication materials. Assist in documenting activities through notes, photos, and feedback collection.4. Media and Content SupportCreate content for social media, newsletters, and promotions. Assist in documenting events through photography, video, or interviews.5. Cultural AdvocacyPromote Beyond Skin’s mission by fostering peace, equality, and diversity in all activities.6. Team CollaborationWork with artists, educators, and volunteers to deliver projects. Participate in team meetings and contribute ideas.7. International Collaboration SupportAssist with coordinating logistics and communications for international partnerships and projects.8. Personal DevelopmentTake part in training opportunities and stay updated on the organization’s mission to support its goals.

Resident Service Advisor at The Edge by Homes for Students wherein I am responsible for providing high-quality customer service and support to residents. Key duties include:1. **Resident Assistance**: Acting as the first point of contact for residents, addressing inquiries, and resolving issues.2. **Maintenance Coordination**: Reporting and following up on maintenance requests to ensure timely completion.3. **Community Engagement**: Organizing and promoting social events to enhance the resident experience.4. **Safety and Security**: Monitoring the premises for safety, assisting with emergency procedures, and ensuring compliance with building regulations.5. **Administrative Support**: Managing resident records, processing payments, and assisting with room allocations.The role helps me adept and enhance my strong communication skills, problem-solving abilities, and a commitment to creating a positive living environment.

Korean Language Trainer● Tutoring students in the Korean Language online/in person on a weekly/daily basis.● Plan and deliver an individualised session to each student.● Create learning plans and track progress of students.

Residence Manager at EF Brighton1. Student Support and Welfare - Main contact for student housing issues, providing guidance and fostering a positive living environment.2. Administrative Duties - Oversee check-in/out processes, maintain records, and handle room assignments and conflicts.3. Safety and Security - Ensure compliance with safety protocols, conduct inspections, and address safety issues.4. Community Building - Plan social activities to build community and encourage student participation.5. Facility Management - Coordinate maintenance, communicate with facilities management, and ensure clean common areas.6. Conflict Resolution - Mediate resident conflicts and enforce policies.7. Emergency Response - Handle emergencies and coordinate with services as needed.8. Liaison Role - Act as a liaison between students, staff, and EF offices, and communicate with parents.9. Training and Supervision - Train and supervise residence staff, ensuring they understand emergency procedures and policies.10. Budget Management - Manage the budget for residence activities and report expenditures.

Welcoming guests upon arrival and departure by managing their check-in and check-out procedures.Assisting guests at the front desk.Overseeing room assignments and handling administrative tasks.Delivering communications and handling payments from guests.Coordinating with personnel management.Being a resource of knowledge for guests on a range of topics, including food recommendations and transportation.Meeting both generic and specific needs.Diffusion and de-escalation of conflict to ensure guest satisfaction while still ensuring policy is met.

Front Desk Receptionist at Hastings hotels' Grand Central Hotel.● Greet every guest with a smile and help them with check-in and check-out● Keep a cheerful disposition and a welcoming demeanour.● Answer all inquiries and demands made by visitors● Answer and transfer incoming calls, control reservations and bookings for visitors.● Maintain a clean and organised workspace.● Whenever necessary, assist with clerical and administrative duties.

Assisting students with their needs.Working on social media posts for the company.Conducting viewings of the accommodation and securing bookings and using HubSpot and KX softwares. Planning and conducting events for students to enjoy their life away from home.

Korean Language Trainer and Cultural Coordinator● Tutoring students in the Korean Language online/in person on a weekly/daily basis● Plan and deliver an individualised session to each student● Create learning plans and track progress of students