* Collaborated with partners to identify business challenges and opportunities and develop solutions that drive business growth and achieve operational excellence.* Conducted market research, industry analysis, and competitive benchmarking to inform recommendations and strategies.* Developed and implemented business strategies, operational plans, and project plans that resulted in [X]% increase in revenue and [X]% reduction in costs.

Utilized the Agenda Show Salesforce management database to effectively qualify prospects for theAgenda Show.Updated database with the results of over 250-500 calls and e-mail communication with leads andreturning customers.Created weekly sales reports, pipelines and forecasts to monitor sales progress and potentialrevenue growth.Assisted the operations team with load in, floor changes, and managed client expectations duringshow days.Monitored collections progress for all vendors and report back to accounting team to ensure allmonies are collected.

VENDOR & CLIENT RELATIONS:-Developed contracting templates and a detailed on boarding and tracking system for vendors, independent contractors and clients participating in OMF.-Established a comprehensive understanding of the contracting process working with over 130 festival vendors and independent contractors. Responsible for tracking contracts, W-9’s,W-4’s, COI’s, and Riders.-Managed full life cycle of vendor, independent and artist contracting process to ensure all agreements are fully executed.-Communicated payment terms with vendors, organized invoices, and confirmed final payments and deposit schedules.ARTIST RELATIONS:-Main point of contact for artist contracting and deposits. -Reviewed and Redlined contracts for over 115 OMF artist’s contracts and riders. Worked with VP and company’s legal counsel to establish contract terms.-Assisted OMF’s Marketing Director by organizing artist’s assets for artist specific festival marketing campaigns. -Supported the booking team with research on artist’s statistics and box office reports in Pollstar and Celebrity Access. INTERNAL COMMUNICATION & EVENT OPS PLANNING:-Coordinated weekly staff calls and break out department calls as necessary.-Supported mapping calls -Created a digital on-site staff guide.ACCOUNTING & FINANCE -Analyzed vendor invoices versus wire receipts to determine final costs. -Assisted with final festival reconciliation and year over year analysis. -Developed a settlement sheet for artists, which included deposit schedules, reimbursements, and insurance deductions. -Assisted accounting department on site and in office with the tracking of deposit deadlines and to prevent overpayments and ensure contract compliance.

CUSTOMER SUPPORT-Over the course of three years, developed OMF’s attendee customer support program using the software, Zendesk. -Managed the response of over 8,000 attendee questions and earned a 94% satisfaction rating on Zendesk. -Hired and oversaw the customer service assistant twice a week. MARKETING ASSISTANT-Captured live social content during OMF; reported directly to Marketing Director-Conceptualized and executed local, mutually beneficial marketing partnerships with various local festivals, events and venues. -Worked with the festival’s influencer coordinator to compile influencer talent and contract the influencer booking process.

Ensure the artist schedule is always intact. Work with specific programs to create detailed itineraries for the artist. Communicate with agents and promoters about contracts, deals, and show production. Work during international times to provide the utmost services that the artist may need. Work on visas and other needed documentation in order for safe traveling in a non-risk environment. Coordinate with travel agent for flights.

In charge of all marketing and communications including managing all social networks, street team and online promotions. Help increase ticket sales by communicating with high traffic publications. Liaising with managers, agents and all artist staff for their day of show needs; including organizing reservations and calendar requests. Supervising hospitality for the artists.