Jasmine Bohman Email & Phone Number

Sandy Springs, Georgia, United States

Sandy Springs, Georgia, United States

• Led weekly virtual training sessions for class sizes up to 100 attendees on modules within the OneTrust Privacy Management and Data Governance cloud platforms, applying their relevance to regional and global privacy.
• Mentored colleagues and provide support until they can proficiently lead Expert level privacy certification courses on their own
• Designed and managed the launch of the OneTrust ESG Professional Certification course as the project lead
• Conducted training certification classes and discussed privacy use cases with attendees onsite in TrustWeek conference

Sandy Springs, Georgia, United States

• Delivered weekly virtual training sessions for groups up to 100 attendees on a multitude of modules for privacy, security, and data governance, including Data Mapping, Vendor Risk Management, Data Discovery, and.
• Developed and revised training content so they were kept up to date with the latest application enhancements
• Designed templates and instruction manuals to standardize how to handle common requests received by the training department
• Coordinated with subject matter experts across departments to lead respective courses for the onboarding of company new hires
• Maintained access credentials and routinely tested use cases when updates were deployed to training environments

Sandy Springs, GA

• Implemented and provided training on privacy modules for Data Mapping, Data Subject Requests, and Assessment Automation for clients across multiple industries and regions, working on at least 15 implementation projects.
• Provided insight, support, and recommendations for both clients and colleagues on using the application functionality for different business case scenarios, including engineering alternative solutions to keep projects.
• Proactively communicated and completed action items and due dates to hold accountability and maintain project deadlines
• Collaborated with the customers and Client Services team for a proper transition from implementation to support

Greater Atlanta Area

• Gathered requirements, configured, tested, and delivered custom requests for forms, reports, and integrations, both independently and by working with software developers, in an Agile environment while communicating.
• Delegated as the internal Subject Matter Expert on form configuration and responsible for consolidating and validating documentation from multiple resources to ensure implementation processes are up-to-date
• Conducted on and off site client trainings, covering a multitude of subjects within the application from basics to lease accounting

Greater Atlanta Area

• Communicated requirements, resolutions, and root cause analyses between the business and IT Client Support team
• Customized and analyzed reports to track metrics and to perform trend analyses and detect possible improvement projects
• Established a “Keep the Business Running” (KTBR) process in which hotfixes and small development projects based on impact and effort are completed in a more efficient and timely manner using the Kanban methodology
• Prioritized development fixes and upgrades within the KTBR and support project releases based on criticality and urgency while keeping all associated parties updated on progress until deployment
• Served as a main point of contact to represent IT Client Support in meetings with business and monitor their open requests
• Documented support processes, including KTBR and template uploads, as manuals and BPMN workflow diagrams

Greater Atlanta Area

• Managed Cushman and Wakefield, one of the top accounts in the Service Provider vertical and overall company, acting as a point of escalation and a knowledge source of client’s processes and customizations and handling.
• Designed and validated technical solutions for delivery of higher billable ($1,600+)/complex client requests while ensuring adherence to service level agreement requirements, averaging approximately $5,000 of monthly.
• Collaborated with software development teams to research and resolve application defects and enhancements and performed quality control of solutions prior to deployments to client sites
• Assisted in the hiring and onboarding of new employees, leading training sessions, evaluating progress, and acting as a mentor

Greater Atlanta Area

• Oversaw multiple business accounts, such as Robert Half International and Charles Schwab, maintaining the client relationship and their catalog of open requests/issues
• Implemented internal process improvements, including a triage process for incoming client requests and escalation procedures for urgent business critical issues as well as a workflow for handling client trainings
• Triaged client requests and prioritized those that are issues on a daily basis, analyzing and writing SQL scripts for resolutions
• Executed strategies to successfully drive down aging backlog of over 100 issue tickets for Client Services department to an ongoing manageable number of around 50 distributed among the team over a period of 6 months

Greater Atlanta Area

• Gathered requirements, configured, and delivered custom requests, both independently and by collaborating with software developers, in an Agile environment while communicating with clients on a routine basis to set.
• Troubleshot issues of varying importance and ensured fixes and workarounds were implemented to keep client business processes moving forward
• Conducted numerous client trainings and customer conference events, covering a multitude of subjects within the application as well as served as a consultant for client-specific questions and future projects

Greater Atlanta Area

• Tracked operational and account activity and maintenance of approximately 200 clients in multiple systems on a daily basis
• Served as the lead for CRM system, utilizing Pareto to coordinate daily tasks and contact management for team members
• Established standardized processes to increase visibility and efficiency of operations and communication among parties
• Customized spreadsheets to be used as financial planning tools and for business use in marketing and operations

Greater Atlanta Area

• Facilitated fiscal transactions through various systems and verified transfers were conducted appropriately in a timely manner
• Provided optimum service to clients and continual assistance to management in handling client financial affairs, maintaining confidentiality and compliance of industry standards
• Executed clerical and operational requests for clients, management, and internal branches, acting as a liaison between parties

Greater Atlanta Area

• Collaborated with management on a variety of projects in the Information Technology department, including Payroll and Database Administration
• Designed SharePoint 2010 sites for different projects and for IT teams such as Database Administration and ERP Solutions
• Researched and documented numerous processes to improve and automate the workflows
• Exposure to technical database administration functions, Oracle applications, business processes and infrastructure upgrades
• Conducted preliminary tests on reports to gather requirements and ensure quality and proper functionality
• Supported online transactions from store to corporate level

Athens, Georgia Area

• Handled financial transactions, both cash and credit card, totaling up to $1,500 daily
• Served customers quickly and efficiently in a fast-paced food service environment while maintaining a quality dining room/drive-thru experience
• Maintained a safe and clean environment throughout the store to ensure health department standards were met
• Provided first-rate and accurate service in a fast-paced environment while striving for the goal of the day
• Led backstage tours of small to moderate-sized groups of guests through store
• Assisted in the training of new hires when onboarding and acted as a mentor to new employees

Athens, Georgia Area

• Contracted leasing agreements to current and future students and future residents
• Communicated with approximately 347 residents to ensure quality of community and amenities are satisfactory
• Conducted tours of the property for potential clients to showcase rental units and amenities
• Collaborated with management on various projects such as marketing and operations of complex
• Performed property walks throughout entire complex to ensure particular conditions of resident contract are in compliance and property is kept in quality condition

Greater Atlanta Area

• Continuous interaction with children of all ages, parents, and other guests in an upbeat environment
• Maintained a safe and clean surrounding throughout the individual educational areas
• Provided assistance and additional information to museum members and guests regarding exhibits and other Atlanta area attractions
• Trained new hires and interns on proper protocol and procedures for various museum exhibits