Jaslyn Hughes Email & Phone Number

Adelaide, Sa, Au

I am responsible for coordinating across departments to define and continually refine our customer journey processes. Focusing on the customer experience I will work with our teams to develop and document all processes that comprise the customer journey, and ensure our engagement with clients continues to lead to customer value realisation.

South Australia, Australia

I manage a team of Adoption and Education Specialists and we work with clients to ensure they are getting the most out of their products by providing services such as health checks and recommendations reports, and bespoke professional development. I act as an escalation point for client and staff queries, and work closely with other teams such as the Sales team to boost collaboration and ensure smooth workflows between our teams. I also represent Open LMS at educational conferences across the… Show more I manage a team of Adoption and Education Specialists and we work with clients to ensure they are getting the most out of their products by providing services such as health checks and recommendations reports, and bespoke professional development. I act as an escalation point for client and staff queries, and work closely with other teams such as the Sales team to boost collaboration and ensure smooth workflows between our teams. I also represent Open LMS at educational conferences across the country. Show less

South Australia, Australia

Working with clients to ensure product adoption throughout their organisation, and providing tailored professional development and education sessions to their staff members.

Adelaide, South Australia, Australia

Managing projects including the migration of the SharePoint on-premise environment to SharePoint Online, and developing a Conflicts of Interest application, and Vehicle Bookings application using Power Apps. Provided automated solutions for the Network Control Centre Team Briefings using Power Automate. Assisted with resolution of complex Service Desk queries.

Adelaide, South Australia, Australia

Performing data migration analysis, tracking, and scheduling. Providing assistance and information to UniSA Business staff on all elements of the migration project in addition to designing and developing new team SharePoint sites.

Adelaide, Australia

I manage the day-to-day workings of the STEM Professionals in Schools program, including the policies and procedures that govern the program. My role includes the people management of the two project teams that work directly with volunteers in the program.I work with the Program Manager to develop and implement the project plan for the program, working with the rest of the Leadership team to develop program strategies focusing on areas such as stakeholder engagement. In addition… Show more I manage the day-to-day workings of the STEM Professionals in Schools program, including the policies and procedures that govern the program. My role includes the people management of the two project teams that work directly with volunteers in the program.I work with the Program Manager to develop and implement the project plan for the program, working with the rest of the Leadership team to develop program strategies focusing on areas such as stakeholder engagement. In addition are various projects such as a transition to a new CRM and the policies and procedures surrounding it, and working with internal product teams to upgrade technology used to manage the program.I also attend networking events, conferences, and workshops, as well as assisting at Education and Outreach events such as Science Alive! during National Science Week. Show less

Adelaide, Australia

Responsible for managing two teams, the Enterprise Moodle Service Delivery Management team and the Moodlerooms APAC Client Engagement team.For both teams, I act as an escalation point for any issues, as well as develop and analyse processes and procedures to increase efficiency and performance, remove any roadblocks for the team, as well as manage performance objectives and staff movements.

Adelaide, Australia

As the Engagement Manager for the Moodlerooms product, I oversee the APAC Client Engagement Team which comprises a Configuration Consultant and an Application Specialist.My primary responsibilities include transitioning new clients from Sales to their Implementation with the Configuration Consultant, then then from Implementation to Client Support. In addition I act as the escalation point for both clients and the CE Team, and provide day-to-day support and advice to the CE Team. I am… Show more As the Engagement Manager for the Moodlerooms product, I oversee the APAC Client Engagement Team which comprises a Configuration Consultant and an Application Specialist.My primary responsibilities include transitioning new clients from Sales to their Implementation with the Configuration Consultant, then then from Implementation to Client Support. In addition I act as the escalation point for both clients and the CE Team, and provide day-to-day support and advice to the CE Team. I am responsible for touching base with Clients and seeking feedback on their experience both with the CE Team and the product itself with the overall goal of improving our services to provide a higher level of client satisfaction. Show less

Adelaide, Australia

The first part of this two-fold role is the management of a small team of Service Delivery Managers. Looking after the day-to-day running of the team includes activities such as acting as an escalation point for any issues, developing and maintaining processes the team use, overseeing staff movements and undertaking reporting on staff time worked in order to manage and balance client portfolios across the team.The second part of this role is to continue to be the first point of contact… Show more The first part of this two-fold role is the management of a small team of Service Delivery Managers. Looking after the day-to-day running of the team includes activities such as acting as an escalation point for any issues, developing and maintaining processes the team use, overseeing staff movements and undertaking reporting on staff time worked in order to manage and balance client portfolios across the team.The second part of this role is to continue to be the first point of contact for my portfolio of clients, where I advocate for the client within the company, ensuring timely delivery of services in accordance with contracts. The activities for this role includes regular meetings with clients, liaising with technical teams to schedule maintenance, escalate reported issues, provide advice regarding system updates, provide monthly and quarterly reports. Show less

North Adelaide

As the first point of contact for clients, I advocate for the client within the company, ensuring timely delivery of services in accordance with contracts.Role activities include: regular meetings with clients; liaising with technical teams to schedule maintenance; escalate reported issues; provide advice regarding system updates; provide monthly and quarterly reports.

Work with the business team for Career Development Technologies where my main focus is the content management of the myfuture website.Including activities such as adding or amending articles, liasing with the technical team to update data provided by a third party, testing new technologies and reporting for management.

Worked with the business team supporting the Australian Flexible Learning Framework website by way of managing website content and providing advice, training and help to users.

Managed the day-to-day running of the sole .edu.au domain provider, including supervision of another staff member, assessing new applications, renewals and client help desk support.

Processed deposits, applications and redemptions as well as investigated unassigned deposits and incorrect transactions.

Bachelor Of Business (Management), Management

Education record