Responsibility: Support cross-functional teams in advancing service excellence through initiatives and campaigns that enhance patient, caregiver, and staff experiences, in line with the hospital's strategic goals.• Driving service excellence as Secretariat of the Service Excellence Committee, implementing the 3E Framework and 4 Guiding Principles through hospital-wide initiatives to improve experiences for patient, caregiver, visitor and staff.• Spearheading the planning and… Show more Responsibility: Support cross-functional teams in advancing service excellence through initiatives and campaigns that enhance patient, caregiver, and staff experiences, in line with the hospital's strategic goals.• Driving service excellence as Secretariat of the Service Excellence Committee, implementing the 3E Framework and 4 Guiding Principles through hospital-wide initiatives to improve experiences for patient, caregiver, visitor and staff.• Spearheading the planning and execution of Service Excellence Day 2025 and engagement campaigns to inspire, educate and recognise staff contributions.• Leading the improvement of the hospital's bereavement experience for next-of-kin and caregivers by addressing pain points, engaging with stakeholders, and developing targeted strategies to ensure a compassionate and supportive journey during difficult times. Show less

Responsibility: Work with multi-functional teams to improve productivity and patient experience at the upcoming WH through the development and implementation of smart solutions that address existing pain points• Developed an in-house 2-day Design Thinking course from designing the course structure to the materials, and completed a total of 4 sessions with 10-12 participants each, over 8 months.• Built the design thinking capabilities within the department through establishing… Show more Responsibility: Work with multi-functional teams to improve productivity and patient experience at the upcoming WH through the development and implementation of smart solutions that address existing pain points• Developed an in-house 2-day Design Thinking course from designing the course structure to the materials, and completed a total of 4 sessions with 10-12 participants each, over 8 months.• Built the design thinking capabilities within the department through establishing the design thinking framework and facilitating workshops• Managed and drove the development of projects focusing on inpatient and pharmacy use cases from ideation to prototype and user testing, followed by the determination of ROIs for implementation• Collaborated with internal end users such as doctors, nurses and pharmacists, to understand their needs and pain points and worked with industrial partners to explore potential solutions and collaborations• Supported the procurement of multiple resources to support the smart projects handled by the department including drafting the specifications and requirements as well as the evaluation matrices Show less

Responsibility: Perform electrocardiogram (ECG) tests and phlebotomy on patients• Performed venipunctures and finger pricks on adults• Performed electrocardiogram (ECG) tests on patients

Responsibility: Research and development of induced pluripotent stem cells (iPSCs) and protein expression• Assisted mentor, Dr Keith Pardee, in research area of iPSCs• Prepared buffers and reagents required for various experimental proceduresGraded Distinction for excellent performance.