My current role covers most Government Sector's and other Enterprise all over Auckland.Work Background:Oranga Tamariki - Ministry for Children - Primary Engineer for 30+ sites in AucklandDepartment of Corrections (Prison)On-site IT Support - KiwiRail Head OfficeOn-site IT Support - Downer Head OfficeWindows 10 migration/Roll out and IT support - Ministry of Social Development.Spark Home, Mobile and Broadband - IT SupportOther Government and Non-Government AccountsNetworking - - New network Implementation- Maintaining and Troubleshooting Network related issues- Experience with various CISCO, ARUBA, UniFi etc.Day to day role:• Networking - Routing & Switching• Active Directory• SCCM, Azure AD, Endpoint Intune• Microsoft Exchange Server• Office 365 Support• O365, Exchange & Teams ADMIN• Resolve technical support issues that cannot be resolved via telephone by Service Desk, in person or using remote tools• Diagnose and repair hardware or software related problems, set up, configure and test equipment.• Perform preventative maintenance and install upgrades and options• Ownership of incidents/requests/Tasks from start until resolution• All aspects of IMAC (Install, Move, Add, Change) including onboards/offboards• Resolve “walk up” requests for assistance including business hour support at walkup windows across North America• Image laptops and desktops• Configure iPhone’s, iPad’s and Android devices.• Setup & support of computer and AV equipment, meeting room support and support of technologies used by attendees• Assist with network issues and performance troubleshooting• Deployment of mobility devices spare/loaner as required• Assist with switch and router installs and replacements• Fix/service & configure printers, including backend server infrastructure• Provide a workaround, if applicable, that would enable the USER to still have access to the workstation and required applications.

- Managing tier 1 and escalated tier 2 tickets/calls solve issues promptly.- Troubleshooting ADSL/VDSL/UFB/HFC/Webmail’s/Email recovery/VOIP/PSTN etc.- Troubleshooting with OSI/TCP/IP layers and determining the root cause of the problem - Networking - LAN, WAN, WLAN, VLAN, DNS, IMAP, POP3, DHCP, TCP/IP, OSI, IP, Remote, Support, Modem, Routers, Switches, Hubs.- Operating system Microsoft windows and Mac OS. - Office Suit Microsoft Office 365: Word, Excel, Outlook, PowerPoint, Windows live mail - OS/iOS – Macintosh OS, iPhones, iPad, Home Pods, Apple Tower - Android, Bada, WebOS, Windows- Handling Disaster Support- VOIP, Telephony, SIP server’s registrations and troubleshooting- Providing the floor assistance to more than 40 people of the floor.- Checking PC connectivity - Ethernet, TCP/IP and VPN, hardware and software support.- Managing back up files for the customers.

Meeting the sales target and walking an extra mile for the customer

Creating new insurance policies for Vehicles and Home insurance.

Stock take, making pizza, taking orders and delivering pizza

Customer Service Representative and Barista