- Managed a daily of one hundred emails concerning business clientele for CIBC- Ensured all inquiries were flowing to correct, corresponding departments - Attended to inquiries in a timely manner due to time-sensitivity of concerns e.g. legal entity changes, fraud, and signing authorities - Monitored workflow to ensure priority was assigned to unresolved matters that were causing backlog of requests

The Ontario Virtual Justice Education Program aims to create innovative resources and programs that improve the legal capabilities of students. ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀Ontario is made up of many diverse groups and communities. Our justice system protects the rights and freedoms of everyone. In order for all of us to exercise these rights and freedoms – and truly access justice – it is important that we fully understand exactly how our system works and how it is here to help protect us and… Show more The Ontario Virtual Justice Education Program aims to create innovative resources and programs that improve the legal capabilities of students. ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀Ontario is made up of many diverse groups and communities. Our justice system protects the rights and freedoms of everyone. In order for all of us to exercise these rights and freedoms – and truly access justice – it is important that we fully understand exactly how our system works and how it is here to help protect us and our families. ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀It is also equally important that those aim to work within the justice system, including judges, lawyers, police officers and other personnel, are aware of the justice-related issues faced by people in our communities. ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀This program will share information and knowledge about the Justice system, be a community for those that are interested in widening their knowledge, and additionally advocate for justice. What to look forward to: Mentorship for students that want to pursue a career in law, opportunities to use their skills and knowledge (mock trials, debates, table talk, etc.) and be a part of student community. Show less

- Delivers a quality customer experience.- Manages a high volume of inbound and outbound calls- Processes transactions e.g. appointment bookings, as per standardized operating procedures, industry regulations, and Switch Health Code of Conduct and Ethics- Clarifies and understands the customer needs and recommends solutions specific to those needs, while exercising discretion in confidential matters- Responds to, and resolve customers' concerns using standard… Show more - Delivers a quality customer experience.- Manages a high volume of inbound and outbound calls- Processes transactions e.g. appointment bookings, as per standardized operating procedures, industry regulations, and Switch Health Code of Conduct and Ethics- Clarifies and understands the customer needs and recommends solutions specific to those needs, while exercising discretion in confidential matters- Responds to, and resolve customers' concerns using standard procedures. Escalates non-standard activities, as necessary.- Achieves assigned goals by offering solutions and completing processes in a timely and accurate manner.- Connects personally with customers to give advice and solutions that are appropriate and clear.- Contributes to building a positive, respectful, and equitable work environment by promoting team effectiveness.- Recommends improvements to achieve the goal of operational excellence. Show less

- Maintaining a good relationship with donors and clients of organizations we work with - Explaining the impact of financial support with an organization to the contributor so they are aware of how big of a difference everything makes - Educating donors about the different campaigns the organization they support have. - Improvising on the spot to answer questions that donors may have about an organization Some organizations which I have worked with are: Canadian… Show more - Maintaining a good relationship with donors and clients of organizations we work with - Explaining the impact of financial support with an organization to the contributor so they are aware of how big of a difference everything makes - Educating donors about the different campaigns the organization they support have. - Improvising on the spot to answer questions that donors may have about an organization Some organizations which I have worked with are: Canadian Red Cross, Doctors Without Borders, Unicef, Centre for Addiction and Mental Health, Liberal Party of Canada, Sunnybrook Hospital, Right to Play, and Heart and Stroke Foundation Show less

- Responsible for training the new recruits we have per semester - While training we are actively helping patrons at the same time, therefore it requires a lot of multi-tasking - Rolemodel for the new recruits to contact whenever they need assistance with any issues that come up at the desk. We are the first people they contact before supervisors, therefore there is a lot of consistent question asking and answering every day.- Sending consistent feedback to the… Show more - Responsible for training the new recruits we have per semester - While training we are actively helping patrons at the same time, therefore it requires a lot of multi-tasking - Rolemodel for the new recruits to contact whenever they need assistance with any issues that come up at the desk. We are the first people they contact before supervisors, therefore there is a lot of consistent question asking and answering every day.- Sending consistent feedback to the leadership team on a weekly basis about the updates at the desk as they are working from home and not at the desk often, therefore it is our responsibility to keep them in the loop Show less

- I am able to provide assistance to any residents that are living on campus with questions related to our on-campus housing. - Handling any mail that comes to the front desk for the large volume of students/family members that are on campus, I ensure that the mail gets properly placed, the individual is emailed as well and gets their package in an organized manner.- Helping out with move-ins during every semester - Being in charge of sensitive information as well as… Show more - I am able to provide assistance to any residents that are living on campus with questions related to our on-campus housing. - Handling any mail that comes to the front desk for the large volume of students/family members that are on campus, I ensure that the mail gets properly placed, the individual is emailed as well and gets their package in an organized manner.- Helping out with move-ins during every semester - Being in charge of sensitive information as well as sensitive items such as keys for every building and unit (signing out keys and lockouts) Show less

- Providing circulation services to library patrons. - Doing administrative work at the desk such as library cards, book returns, book pick-ups, fines, inventory checks- Assisted in training staff with the new system we had launched

• Responsible for assisting in transcripting case files at the office• Attends court either with the lawyer or articling students to learn about how court proceedings work and what happens during each initial stage

Sales associate, handled cash, and handled stocks.

Hands-on experience in order taking, meal serving, bill processing, assisting customers, and handling stock.