Degree qualified in Electronics and Instrumentation Control Engineering with project experience gained in Tier 1 banking and finance organisations, maintaining and supporting client data and systems, deploying applications, troubleshooting, resolving issues, researching, software development and handling escalations. • 6 years of experience in ICT Support, Application Support, Software Deployment, Maintenance and Customer Service• Having strong knowledge and experience in C#, ASP .NET, VB .Net and C language• Working on Incident Management System, Service Requests, Change Requests and Problem Management System to support general customer issues and application issues• Maintaining a customer-focused IT support culture that provides high-quality support to the organisation in line with corporate goals• Experience working on Active directory, Office 365, Exchange and providing Tier 1 and Tier 2 support to end point devices• Having good knowledge in SQL database 2012 and 2008• Providing L1/L2/L3 support for ICT related issues and requests• Working on Desktop central and applications on SharePoint, CRM, Power BI• Working on migration of applications onto cloud and window servers• Working on Service Now, Service Desk System and Demand Management tool for day to day issues and problems• Working on deployment of packages using SVN, PVCS, CAMS and RLM tools• Maintaining and supporting current network architecture (routers, printers etc) in line with published policies, procedures, design specifications• Having high level of computer skills including MS Office and VBA• Creating and maintaining knowledge base articles to support and reduce knowledge gaps between technical and non-technical stakeholders• Good analytical and problem-solving skills, excellent communications and presentation skills• Having ability to communicate well with clients and with other members of the team• Working with external vendors for system upgrades, maintenance and enhancement
Listed skills include Business Analysis, It Service Management, Technical Support, Technical Documentation, and 27 others.