Jasmen Trinh Email & Phone Number

Melbourne South Regional Distribution Centre

• Maintain communications between Supply Chain teams and Store Operations about delivery status, network disruption and planned/ad hoc service impacts both state based and nationally.• Build relationships and liaise with internal stakeholders (in Supply Chain, Store Operations and Replenishment) and external stakeholders (including partner DCs and transport carriers) to resolve issues and fulfill customer requests. • Developing processes, relationships, systems and reporting to support our team in delivering its strategy.• Analysing trends and providing reporting and feedback to various business functions supporting operational continuous improvement across Supply Chain.

Melbourne South Regional Distribution Centre

• Respond to incoming store team requests and queries via various mediums in a timely manner.• Engage and follow up with relevant teams to resolve queries and requests.• Using relevant systems to troubleshoot to enable speedy resolutions.• Accurate data entry, recording all activity in relevant systems to enable reporting and continuous business improvement.

Ashwood

• Delicatessen, seafood and meat department.• Managing a team of 30+ team members.• Effectively overseeing weekly departmental sales of over $60,000.• Managing departments day to day - controlling costs, achieving targets and providing exceptional customer service.• Maintaining high levels of communication with customers and staff.• Training and developing team.• Sales planning, rostering, merchandising and ordering of stock to company specified guidelines and budgets.• Abiding by company policies and procedures in relation to OH&S and Food Safety to ensure a safe working environment for customers, staff and contractors.• Dealing with customer queries and complaints.

Chadstone

• Effectively overseeing weekly departmental sales of over $35,000.• Managing a team of 20+ team members.• Managing departments day to day - controlling costs, achieving targets and providing exceptional customer service.• Maintaining high levels of communication with customers and staff.• Training and developing team.• Sales planning, rostering, merchandising and ordering of stock to company specified guidelines and budgets.• Abiding by company policies and procedures in relation to OH&S and Food Safety to ensure a safe working environment for customers, staff and contractors.• Dealing with customer queries and complaints.

Ashwood

Forest Hill

Forest Hill

Forest Hill

• Providing a high level of customer service while handling queries/complaints.• Using a range of office software including Kronos, SuccessFactors.• Performing operational tasks including recruitment, contract renewals and leave management.• Monitoring pay related processes, following up and resolving any issues relating to pay and other queries by staff.• Ensuring accuracy and integrity of data when entered into the system and that an effective and efficient records management system is in place.• Invoicing and reconciling weekly and monthly budgets.• Ensure retail employees are paid within legislative, award and enterprise agreement guidelines.• Manage and maintain employee records.• Regular communication with Store managers on payroll related matters including preparation of weekly and monthly reports.

Forest Hill