Jasmin Dedic Email & Phone Number

Urbandale, Ia, Us

United States

- Developed and executed strategic sales plans to drive revenue growth, exceeding monthly and quarterly targets by 20%.- Cultivated relationships with key decision makers in target industries, resulting in a 30% increase in client base.- Collaborated with cross-functional teams to deliver customized solutions that meet clients’ needs and drive customer satisfaction.- Implemented sales training programs to enhance team performance and productivity, resulting in a 15% increase in sales team productivity.- Ranked in the top 5 out of 60 colleagues from date of hire till present.- Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in increase of sales month over month.

Remote

- Developed a coordinated protection plan by calculating and quoting rates for immediate coverage action and longterm strategy implementation.- Worked with many carriers such as Concord, Foremost, MMG, Ohio Mutual, Nationwide, Travelers, Union, VT- Mutual, HartFord, Main Street America, Allstate, Bristol West, Progressive, Dairyland, Mapfre/Commerce, Arbella,- National General, Plymouth Rock, AAA, Safeco, State Auto, Mercury, The General, Chubb, Grange, Infinity, Encompass, Hanover, Kemper, Metlife, Patriot, Stillwater and Geico.- Leveraged social media platforms to prospect for potential leads and drive brand awareness.- Collaborated with cross-functional teams to ensure seamless delivery of products and services to clients.- Implemented strategic sales tactics to negotiate and close deals with key clients.- Proven track record of exceeding sales targets by 15% on average each quarter.- Strong ability to build and maintain effective relationships with clients, resulting in a high client retention rate.- Experienced in conducting market research and competitor analysis to identify new business opportunities.- Excellent communication and negotiation skills, with a focus on delivering exceptional customer service.

Des Moines, Iowa Area

- Actively participated in networking events and industry conferences to expand referral network and drive business growth.- Maintained accurate client records, processed policy changes, and provided ongoing customer support.- Quoted insurance rates, explained policy features, and closed sales to meet monthly sales goals.- Conducted comprehensive insurance needs assessments to recommend appropriate coverage options.- Generated leads and cold called potential clients to promote insurance products and services.- Ranked in the top 10 out of 300 colleagues for written premium.- Created sales call flows and training guides for new agents that improved the onboarding process of new agents.

Des Moines, Iowa Area

- Managed a high-volume of customer inquiries through multiple channels including phone, email, and chat, consistently meeting or exceeding customer satisfaction goals.- Resolved complex customer issues and escalated technical problems to appropriate departments for timely resolution.- Supported and trained new team members on product knowledge, customer service best practices, and company policies.- Utilized CRM system to document customer interactions, track issues, and follow up on resolutions in a timely manner.- Collaborated with cross-functional teams to implement process improvements that resulted in increased customer retention and improved service delivery.

Des Moines, Iowa Area

- Managed a high-volume caseload of escalated home preservation cases, providing prompt and effective resolutions to homeowner concerns.- Collaborated with internal departments and outside parties to address complex issues and ensure compliance with investor guidelines.- Conducted thorough research and analysis to identify root causes of escalation trends, implementing process improvements to reduce future escalations.- Communicated with homeowners in a professional and compassionate manner, working to find solutions that meet both their needs and company objectives.- Assisted in training and mentoring new Home Preservation Specialists, sharing expertise and best practices to improve team efficiency and effectiveness.

West Des Moines, Ia

- Utilized software and technology to document property conditions, track work progress, and generate reports for management review.- Managed budgets and expenses for property preservation activities, negotiating competitive rates with vendors to maximize cost savings.- Communicated effectively with homeowners and tenants to address concerns and ensure satisfaction with preservation efforts.- Strong communication skills in educating clients on available options and empowering them to improve their quality of life through home modifications.- Conducted thorough investigations and assessments of properties facing foreclosure to determine ownership status, outstanding debts, and potential legal proceedings.- Collaborated with legal teams and financial institutions to execute foreclosure procedures in compliance with state and federal regulation.